Rating & Review Keseluruhan DoubleTree by Hilton Tucson - Reid Park

They were not all on the same page

Food at Javelina Cantina was good. Friendly staff. Was able to get early check-in after 3 phone calls. Pool was clean and nice temperature. However, neither my roommate nor I was able to log onto the internet. Presumably because neither of us were Hilton Honor Members. Front desk said we only needed my last name and room #, but nothing worked.

We did not have a very good experience, will not stay here again. Unable to recieve keys to our room upon arriving, had to be escorted to be let into our room. The young lady that helped us was apparently not very happy that she had to check us in. As we waited for our escortsThe couple ( male& female ) were offered warm cookies as we ( female & female couple) were not offered.

The age of the property appealed to us. Mature landscaping at the pool provided good shade. Thicker walls prevented hearing every sound from the rooms around us.. Get rid of the grass! Zeroscape.

Staff is great. Building is a little old. No microwave in room. I had to try three floors to get a working ice machine. Otherwise great.

Clean area , nice pool

Great hotel with friendly staff.

Overall very disappointed in our stay. The lack of security or responsibility for our car being broken into speaks louder to the experience than then chinsy wall decor or ‘adjustable shower’ that is marketed as a luxury experience. While the room was adequate the furnishings were dated. We were nickeled and dimed for basic things such as WiFi which would be something I would expect from a high end property. And if the Hilton name demands a premium it should deliver on a true premium stay. When confronting the hotel staff about the break in I was told to talk to the local security who said I could report the situation to the police and “I think I scared them off now so it’s all good.” A theft is a theft and we trust there to be an inherent sense of security when you pay this much to stay at a ‘premium’ accommodation. No cameras, no locks on the fence, nothing but a dismissive tone and an overconfident security guard.

I liked how cleanliness the rooms were. The friendly staff and pool! Cookies were a nice touch, I’ve never stayed at a hotel and got t acookie

location is fantastic for my needs. Room and facility were very clean. Front desk staff was friendly and helpful. It seemed like the housekeeping staff were very rushed on the daily "freshen up" on the room.

Everything was great , no complaints at all! Loved the convenience of parking close. The grounds were beautiful.

The stay was great and the staff was friendly. The only reason for the 4 star review is because I got double charged for the room which was a bit of a setback for the trip.

front desk staff was terrible. another guest was there complaining of bed bugs. our rooms were not ready when promised, the A/C did not work in the room. overall experience was bad.

Definitely needs an upgrade. The light fixtures in our bathroom were pretty dirty & in bad shape. They definitely need to be changed. Tiles were missing around the bathroom window. Our room was far from the lobby, so it wasn’t convenient when we ordered takeout and our driver left it in the lobby. Also, the location of our room was not located directly to the courtyard so we had to walk a little.

Had to use key card to get out of the stair well (unsafe-fire escape route), no towels at the pool, umbrellas impossible to put up by yourself,light bulbs in room flickered, toilet ran all night, iron board broken, lobby bartender was grumpy and our drinks were not good. I know it was U of A graduation weekend, but they just did not seem prepared to have so many guests saying there.

Loved the restaurant and bar, so convenient!!!! Room was spacious and clean. Loved loved loved the cookies at check in!!!!!!

The hotel was very nice, just didn’t like the area it was in, very limited food options

Access to flavored water in the lobby, arrival cookie, quality of cosmetics provided, very nice room

We thought the property was great. Loved the orange trees. The only complaint is that there was no towel bars or vent in the bathroom. We didn’t like leaving towels all over the floor.

Cookies!