Rating & Review Keseluruhan Hilton Portland Downtown

Very old furniture with damage to them that was clearly visible. Staff was very friendly and attentive. Area around the hotel felt unsafe especially after dark.

It had a breakfast place to eat on site.

We booked this hotel as it offered valet service with onsite hotel parking. When we arrived we were told that there was no valet service or parking available. We were directed to park elsewhere in a public lot. I was very fortunate to be with someone that is not mobility impaired (I am impaired) as she was able to drop me off at the hotel entrance and drive to the public lot. She then had to carry what luggage she could several blocks back to our hotel. If I hadn’t had a mobile person with me I would not have been able to stay in the hotel. I would have been in downtown Portland, in the evening, on a holiday weekend with no accommodation. Our room was overheated and showed a lot of wear and tear. The shower only produced hot water we were not able to reduce the temperature. The security latch on the door did not close properly and two of the elevators shook severely when in motion. At breakfast, we were lucky and happened to show up at a quiet moment and were promptly served. Within moments though the restaurant was filled with guests with only one waiter and every table was filled. Guests were leaving after waiting for extended periods with no service. The front desk and bell service were likewise overwhelmed with guests and only one staff person available. I had a long wait to check out and then wait more with our luggage as the person with me hiked to our car and then circled the block repeatedly trying to get a space at the curb so we could load the car.

Thank you

We found the check in staff very friendly and personable. The room was fantastic but the bathroom was cramped and we had to hold down the handle for the toilet to fully flush.

This morning they were understaffed at the dining area. We ended up leaving after waiting for 45 minutes. Others did also. It was very busy, but still there was only one server for food and one for drinks. Needs improvement!

The Staff are friendly, the lobby is clean and pleasant scent.

I think $59 per day to park is absurd

Great stay

Parking is only valet or $35 garage close by, but is a great location close to Pioneer center

I like it all

Came down for breakfast at 11Am and was told no more food available, go to hotel across the street and we did and they also said they could not serve us. The door to the room has visible dents that it was pried open. Room 1014. Toilet was so close to sink and towel bar it was uncomfortable. Air conditioning in this room makes a terrible noise when the fan kicked on. It kept waking us up. Safe did not work but security did come and reset it. I know it’s the 2nd oldest Hilton but dirty elevator doors and doors that look like motel 6 are not how Hilton should look. Just my opinion I and experience. Thought I’d share.

The hotel is an older hotel that needs renovation, but is doing the best possible with the current situation

Walking distance to mall and food

It was a lovely venue, however, rather old and felt cramped for the price. Considering the cost of the room, I was shocked that we needed to pay extra for internet service. The staff was great and I was allowed to continue to work on the computer after checking out as I needed to stay for family that still had obligations.

Nice room.

Very nice!

The pool was not working and parking was too high

I would recommend to my friends and family. Will come back again.

Hotel was under construction during my stay, so there were closed off areas and some construction dust, etc. However the very friendly and helpful staff made up for it with outstanding service. They went above and beyond to take care of me.