The room was very clean and she customer service was great!!

I am writing to call out tgis hotel regarding how my booking was handled following unavoidable travel disruption due to severe weather conditions.I travelled to Lourdes for a personal pilgrimage and was scheduled to return to Paris on 13 February. However, at 6:53 PM on 12 February, I received official notification from the train company that my train had been cancelled due to weather conditions.i immediately contacted the hotel and was advised to send proof of the cancellation, which I did without delay. I also attempted to secure alternative transportation that same evening but was unsuccessful.On the morning of 13 February, I called the hotel again to explain the situation and informed them that I might be able to travel by BlaBlaBus later that day. However, the earliest available bus was departing at 6:45 PM from Lourdes, with arrival in Paris on 14 February a 10-hour journey. I asked whether my stay could be rescheduled by one day due to these exceptional circumstances. The hotel refused, stating they were fully booked and that I would forfeit the booking if I did not arrive on the 13th.As a result of this refusal: I was forced to reschedule my international flight with Ethiopian Airlines at additional cost. I had to pay for an extra night in Lourdes. A friend drove 8 hours from Lyon, arriving in Lourdes at midnight on 13 February to collect me.My friend paid for a rental car and drove f order to Lourdes to pick me up so i can catch my flight.Horrible and inhumane

Rooms need update. Cleaning staff is short handed. Front desk are somewhat welcoming, but become passive-aggressive when asking a question and pointing out an issue.

tres bien

Chambre très cosy Personnel à l'écoute et tres sympathique.

Yes fantastic

Clean room, great staff, quiet street, and central location!

친절한 직원

Un hotel muy bien ubicado cerca de la Opera Garnier y muchos de los monumentos históricos de Paris, el hotel está en buenas condiciones y el baño renovado.

Friendly staff

Pleasant stay…nice staff.

Good location and the room is clean

nice room, clean, great location.

立地がとても便利でした。スタッフの方も親切に対応して下さりました。部屋は大分コンパクトですが、バスタブあり、洗面台は広く、快適に過ごせました。

リッチも最高！とても素敵なホテルでした

Nice room with big bathroom. Nice location

Great location and hotel staff.

客室は清潔で、冷蔵庫あり。設置のボトルで、浄水器からお水を無料で利用可能。暖房も、問題なし。有料の朝食は利用せず。

Terrific classy establishment. Very helpful staff and extremely speedy service. Stacy was tremendous in particular. Great location with very cute rooms, especially ours with a balcony - it was perfect! Will stay here again on our next trip to Côte d’Azur!

Staff was courteous and excellent location