Rating & Review Keseluruhan Holiday Inn Express RICHMOND E - MIDLOTHIAN TRNPKE by IHG, an IHG Hotel

Hotel is taken care of. Breakfast had several choices. Shopping and restaurants close by.

Clean room

Found staines and not sure what splattered on the wall near the computer desk bed wasn't to bad but when arriving into the room it was 78 degrees with thermostat set too the off position

The trip was nice. Not enough parking and carts to bring your luggage in on.

Just needs remodeling, very old and worn. Old Smell ,shower looked mildewed

Nice area … Good food in the neighborhood

Front desk girl was wonderful, incredibly polite.

the property is very nice and what i like is that it in near to evrything

Stay was quiet and no major issues. Floor was sticky by the bed and the corners of bathroom were dirty. Air freshener was over powering when you first walked in. We have stayed here before and it seems to have been a. It neglected this time.

Good price for a stay in area for doctor appointment. Area didn’t like the best but I never felt unsafe.

It wasn't my siri to stay in

It was convenient. Decent. Didn't like all the hair that was found in the bed and in the shower.

Can usually count on HIE for a decent stay. In town for a soccer tournament, waited late to get hotel. This was convenient, but overall not a decent HIE. Hallways had a very strong chemical (cleaning maybe) smell that was overpowering. Mattress on pull out couch was not only laughable, but also gross. Should not have called it a pull out. Disappointed in this HIE (but staff was good)

Staff is very nice.

The hotel was clean, had a comfortable bed and offered a good variety at breakfast; however, this hotel is very old/outdated. It isn't worth $129/night, maybe $89-99/night tops. The furniture is worn; they do not offer hot water in the lobby for tea; I was placed on the ground level in the handicapper room after originally requesting a room on the top floor.

Overnight stay during the winter storms. Quick easy check in. No weird smells. Bed was comfy and clean.

Staff were incredibly helpful and friendly. Makes the stay more enjoyable, thank you!

convenience and price

Bathroom was flooded when we checked in. They gave me towels to clean it myself. Next day maintenance man stopped in as there was a known issue with toilet leaking and no one thought to warn me or move me. Never received my final bill they said they would email. Even called and asked to have it sent again. They offer laundry room but one of the units was out of order and other was always occupied. Not a great experience.

Seems to be where the construction workers stay.