We have stayed there many times and this time was the worst. We arrived a day late because our flight was delayed due to weather. They would not give us credit for the night we lost. The front desk staff were not very friendly. The tv didn’t work and someone came to fix it only to tell us that they had no free tv. If we wanted to watch tv we had to have a subscription to streaming services. The food was horrible. They convinced us to make reservations for dinner in the restaurant inside that is only open now for dinner. We waited and went to our reservations only to be denied entry because my husband had dress shorts on and not long pants. When we told them he didn’t have any long pants with him they just said he couldn’t go in. We had to eat elsewhere. Food is very limited as to what you can order just at certain times. They advertise the swim up bar is now open when it was only open the day we arrived. We arrived the Friday and left the Tuesday and it was only open on the Friday The pool water was extremely cloudy. We only saw them clean the pool with a net to remove floating things in the water the whole time we were there. I sent the resort messages since Sept 4, 2025 and they never answered any of them. We even wanted to upgrade our room and we still didn’t receive an answer. They have only about 5 employees there that go out of their way to help you in any way they can. We usually go once a year there but this was our last trip staying there. All inclusive is a joke.

We have stayed here several times over the years and we have to be honest and say it has really gone downhill. The staff was great as always! But the facility itself has not been taken care of well. We didn’t have water to take a shower 3 evenings in a row. We would have to call or go down to the front desk and ask, then our water would come back on. The first time it happened, I had water at first then it went off. I had to wash my shower gel off with baby wipes because we had to wait too long. They say you get 2 bottles of water per room. So we’d tip our housecleaning person and get more. They charged like $128 for our 6 night stay for something called “Environmental fees”. We didn’t know about this until we were checking in. It was just sad that this place is such a beautiful location but hasn’t been well kept. Hope this helps.

Might not be Secrets but we love this place! Being Divers Cozumel is the best. El Coz makes it affordable for us to come multiple times a year!

Muy bien

I have stayed here multiple times and this was the first time I saw what others had complained about. The room was a bit more run down there was water damage on the frame of the bathroom door so it wouldn’t close. The second to the last day the hot water stopped working and the last day all water stopped working. The bed in the room was not comfy at all. With that being said this was the 1st time i experienced any of this at the location the staff as always was amazing and the snorkeling is always perfect

The check in process needs to be updated, I have waited close to 1 hr to check in. Over the last year some things have been cut out such as the hamburgers and hot dogs by the pool. Also the coffee and snacks at the lobby bar are gone. I was told my last trip that there was new management and things were being cut back.

Very acceptable for the price. Buildings and rooms are a bit dated, but...unless a traveler is expecting 5-star hotel with 5-star prices, this resort is very good.

C

The beach is amazing. The property is older but comfortable. The food is soso but there is plenty of it. The service staff are amazing. Drinks are plentiful. We've stayed here several times and will keep going back. Its a good price for the experience.

The place is nice and beautiful, the staff is good. They could do better food, not the same item everyday if it's a Mexican country and they should be Mexican food. The only thing you have to be careful sometimes the staff give you miscommunication information that can cause you money

Me agradaría que tuvieran más variedad de alimentos y bebidas

the staff and the food are as always wonderful. It's an older property and could use some minor plumbing repairs, it all worked well, but you can tell it's seen better days. The location is very nice and the beach one of the best to be had. We will be heading back again next year to do it all again.

Não vá para este lugar, já viajamos três vezes a Cozumel este lugar não pode ser classificado como resort. Tudo nele é horrível, acomodação, comida, funcionários. Preste atenção somos pessoas simples sem frescura, mas sair de casa para passar trabalho é brabo. Tudo neste lugar funciona na propina ou gorjeta para você ser bem atendido, o site hotels tá queimando sua imagem com anúncio do jeito que faz de um lugar simplesmente horrível. Adoramos Cozumel tanto é que nossa reserva era de 10 dias e simplesmente abandonamos com 5 dias. Fomos para outro lugar porque sair de casa para passar trabalho e ainda ouvir da atendente do hotel dizer que este lugar era voltado para família mexicana, como quem diz , está te sentindo mal, saia. Começa que o quarto da foto é totalmente diferente do que é, chuveiro não funciona tive que pedir concerto que durou uma manhã inteira, comida e café é terrível, olha me desculpa vou parar por aqui porque o que era para ser férias boas virou um pesadelo.

We were at ElCozumeleno in the 2000's and had a great time. What a difference this time. The place is rundown and not managed very well. The hot tubs were bubbling green foam. Charging $40 jf you check in early is rediculous when there isn't anyone in line. The bed linen was illfitted the towels were gray. The food had nothing desirable. A real dissappointment.

Old hotel. Crappy rooms. Staff ok. If you are in Cozumel do yourself a favor and pick other acommodatiions

Would stay here again

Excelente. Y muy limpia su alberca

Needs a little renovating, also buffet can use more variety and Cleanliness on and around chafing dishes

Honest review from middle class Canadian: it’s definitely a 3 star resort and I’m sure years ago it was a beautiful resort. It’s very authentic Mexican. Pros: all the staff there were very helpful, kind and answered any of my questions. Drinks were good, three bars(swim up bar too), pools were nice, generally clean, staff were always cleaning but also hard to clean when some things are falling apart and people are messy. Beach was great, you could swim in clear water, no water shoes needed. So many cool fish to see. Free snorkeling gear. But also the long pier was nice to walk down and we saw 6 different kinds of fish. Cons- our room was very old dated, smelly. There may be nicer rooms. Stairs falling apart. And worst part was the birds all over the buffet nonstop, standing in the food, stealing food and pooping everywhere in buffet. And the food was bad, same food everyday for every meal, except omelettes at breakfast. It wasn’t good food either. Even pineapple unsafe as bird pooped on it. But nobody seemed to care…there was a stage for nightly entertainment but they stopped it years ago. Nothing goes on in the evening. Overall- it was the worst resort I’ve stayed at. However, I see all these wonderful reviews about it, so that confuses me. But if you get it super cheap, and are there for warm weather, beach and pool then you might be ok. Me personally, I won’t be back, as I don’t want to pay any amount of money to be stay there.

Great beach& the pools are excellent. Our room in the building we were in needed updates. The room was large & simply furnished. The toilet didn’t flush initially, but they came upon request & fixed it. The buffet was ok. The staff were great - helpful & friendly. I’d stay here again.