Rating & Review Keseluruhan Sonesta ES Suites Atlanta Kennesaw Town Center

Nice stay.

Professional service, great breakfast and courteous staff.

Property is in a decent area. The smell inside is obvious that pets have been in the building. When it warms up there is a strong dog smell. Nice if you are traveling with pets, otherwise find a different hotel.

Very nice…we really enjoyed our stay. The pool was clean and well taken care of…rooms were very nice. Would stay here again.

If you can stay somewhere, ANYWHERE else then do that. This place is roach, mold and mildew infested. They told us they’d come clean the rooms on Monday and Wednesday. Monday, they came and just took the bedsheets, I didn’t expect a full clean but at least restock the toilet paper and tissues as needed and bring new towels. Wednesday came, they didn’t even clean! Didn’t take the bedsheets or restock towels or anything. I had to go to the front desk and that was another nightmare. No one was willing to help or they just didn’t care. I ended up going to the store and buying my own cleaning supplies to keep the room clean. The pool has visible mold in it which no wonder no one was even swimming in it. Don’t even get me started on the breakfast either, it’s chorizo and egg every morning and the chorizo is just seasoned taco meat. It’s gross. The price I paid for a hotel that’s similar to a motel 6 in a drug infested location.

The staff was friendly and the room was very clean. Great stay.

the room was fine, but the toilet seat was dirty, the kitchen utencils were dirty, the bed was hard, there was only 2 spoons, 1 fork and 2 butter knives and no do not disturb sign to hang on the door. The lady that checked me in was not pleasant

The room, staff, and free breakfast were all perfect! We'll be back the next time we're in Kennesaw.

love the place

The fact that they allow pets, but the bathroom walls weren't wiped down made it feel gross. The overall staffing seemed to be lacking. Check-in wasn't friendly or welcoming, I actually felt like I was interrupting a personal conversation between staff and a boyfriend. Breakfast area had plenty of seating, and lots of food/beverage selections, but the area to get the food felt very cramped. The room was large and well set up, but the couch was very uncomfortable and had a curry smell to it. The bed was comfortable and the kitchen/bathroom were well sized and stocked.

No review

I liked the convenience of the in-room kitchenette.

The staff was very nice.

Pretty clean hotel, nice and cozy.

The room is spacious and I like the full kitchen which is very convenient for some families like us who want to cook during traveling.

Best mattress I've had at a hotel! (Firm) Breakfast staff exceptionally nice AND helpful and efficient. Need more parking, especially Handicapped. Ridiculous to charge $6 for parking. TERRIBLE cheap 1-ply toilet paper. I went to supermarket to buy my own!

Front desk morning staff is terrible, requested an early check in week or couple days before stay no answer from staff, did inform will be arriving at 8:30 in the morning. Did arrive at 8:27 am was told no room was available front desk inform me that I should’ve book for extra night knowing that if I didn’t show my reservation would be cancel. After driving 8 hours from Florida had to wait until 3 pm to check in . Yeah definitely didn’t like my stay . Room was clean property very nice.

Really bad customer service, and the air conditioner didn’t work! The room was extremely hot! Front desk people didn’t help at all!

Would stay here again. Would not use Expedia to book room. I had an emergency and had to leave a day early and they would not refund my money. Hotel was great and would book directly through them!

Loved the size of the room for the price we paid. Hard to find a good hotel to accommodate six. This place was the best!