Rating & Review Keseluruhan Red Roof Inn Austin - Round Rock

Good service

Rooms were horrible & no breakfast like stated when I reserved the room. I had paid for a 2 bed they initially put me in a one bed room. I asked for my money back and they put me in a two bed room which was fine. There was supposed to be breakfast. There was none offered. The rooms were in horrible shape. The staff was horrible. I will never go back red roof and never again.

Stained furniture, towels used to fill gaps around bathroom door frame. Dirty towel on bathroom floor when we arrived. Low water pressure, could barely use the shower.

ksjs

Worked 14 hours, drove 3.5 hours and checked in at 11:45pm. The back door on ground floor did not close or lock, room next door had people partying and smoking with loud music until 3:30am when I cancelled all reservations for next 4 nights. No sleep or rest from music and all the people in the next room. I will not recommend this hotel to anyone. At the front desk it says non smoking hotel, lie, told front desk and they said they would check into it.

5 minutes after I got to my room I was harrassed by a homeless man who was on drugs. He tried to enter my room and I closed the door on him and then he banged on my door. The front desk attendant chased him away. I usually love staying at the red roof south austin but Round Rock did not have the same ementies. No ironing board, my blankets had cirgerette burn holes, and no morning coffee, and my chair/office chair was broken. Just not worth the money i spent on this trip around. I'll be sticking to the south location from now on.

Nice and friendly

A lot of road noise and the door did not lock.

The person at the front desk said i could've only paid $110 for 2 nights. The fact that ypu all are no longer interested in using the big hotel names

It was convenient clean, customer services were good

Any and all staff members I had fbe opportunity to interact with were aways nice, polite and helpful. My room was cold and clean upon my arrival. I stayed for 4 nights and it was quiet and peaceful the entite time. Oh and I should mention, the price was great, especially for the quality recieved and much better than most if not all of their competitors in both categories. Ill definitely stay there again. Thanks!

I really like to be here. I feel comfortable. The property is fine. And the personnel is very kind.

Vien

1010

Thix is an older property but its a good choice for a goid price

The toilet was dirty. The shower was dirty. They had repainted and it was paint on the sink and on the toilet seat. The blow dryer was rusty.

Not good

The property looks like it is undergoing very slow construction. Construction materials, debris, trailers and tools everywhere, from the parking lot to the lobby, stairs, halls and even the rooms. Trash was overflowing in the halls. Wasn't emptied from Friday, Saturday, or Sunday. Monday morning was still there with more and more. Walls were covered in years of dirt and spit. The bedding had holes in it, stains and writing on the bed spread. The room looked like it had barley been cleaned betweed stays. Bodily fluids were on the cabinet below the TV.

It is filthy and smells like cigarettes and marijuana everywhere. Even in our non-smoking room, that's all we could smell. The floors didnt look vaccummed in the room or the hallway and there was a roach in the shower. We had to change rooms after the first night because the bathroom sink didn't drain, the toilet ran all night, and the bed was a back breaker. My husband and I kept rolling into the center and it was very lumpy. The front desk gentleman was pleasant but seemed very 'oh well' about our concerns.

Very comfortable for the money. The staff are pleasant and very helpful.