Rating & Review Keseluruhan Baranof Downtown, BW Signature Collection

Wonderful stay!!

The biggest drawback to staying here was that the guests have no control over the heat. When I checked in, I entered my room, and it felt like it was 95 degrees. There was a card in the room purporting to be about how to control the heat, but even if the controls are turned off, the heat continues. Or, when the hotel turns the heat off, there is no way to turn it on in the room. The bedroom window in my room did not open, so I requested and got a different room, where it was still hot, but the window opened. Before I arrived, I had called to request a rollaway bed for two nights, and the desk clerk I talked to seemed to not know what a rollaway bed was. After consulting with someone, he told me they did not have any. However, after I arrived, I spoke with a different desk clerk who DID provide me with a rollaway. A friend stayed in a different room. She was told it did not have a refrigerator, but it did. I was in Juneau for the Alaska Folk Festival, and the festival newsletter said the Baranof was offering discounted rooms. I had already made my reservation (through Expedia), but I called to see if I could get a reduced rate. First, the desk clerk denied they were offering a discount. Then, after consulting with someone, she claimed to calculate a discounted rate, but it was more than I had paid. She kept telling me I would save $$, but the amount she gave me was more. I kept asking for clarification, and she hung up on me. The view from my room was nice.

Very clean, quick service.

Out of all the trips I’ve made to Juneau this is by far the best place to stay downtown. Definitely worth it and definitely worth getting the breakfast add on.

Awesome service

The place was decent, but I wasn't impressed by any means.

Very close to the port and excelente location around the downtown. Easy checking and decent facilities. Very Nice personal staffing

Clean and cozy room

The staff was so polite and helpfull. If we come back again to Juneau we definitely chose the Baranof

Excellent breakfast service

Convenient town location. No airort shuttle .

A property that likely has a better past, however, it still exists in the past. Given the price point, I would have expected evidence of an attempt to modernize the rooms. Other properties in the area have a very worn appearance, and frankly I expected more from this hotel. Not a spoiled traveler, it just did not meet expectations.

Very convenient to ship terminal and shopping.

Good people . All friendly .

Baranof’s location is very convenient for exploring the Downtown Juneue. Their breakfast items are very good. Overall, clean room, timely services, and comfortable stay.

Quite possibly the worst hotel I’ve stayed at in a long time. Tired, stale, outdated. Bathroom sink didn’t drain. No hot water in trickle of a shower. Soap dispenser in shower broken. Maintenance did eventually come and fix the shower. Do not stay here

TV did not work, Was really hot in the room, breakfast was not good

Very good property in an average small town.

Great location, free parking. Walls are incredibly thin, hear everything from the rooms on both sides. Ear plugs necessary.

Clean and comfortable room. Smaller hotel room with older furnishings but very clean and a good stay overall.