Rating & Review Keseluruhan The Condado Plaza Hotel

didn't have cable or proper coffee pot unable to find keurieg pods balcony door did not lock

Everything was great! Nearby parking abd proximity to everything.

This is a beautiful quiet property. They do charge a resort fee and charge for parking. I had an ocean front room with balcony. Staff was nice and answered all my questions.

I like everything but think the breakfast charge is @ Little crazy

Great hotel and location

Beautiful view

Over all horrible experience staff work there like they hate their job super disrespectful except for Alex he was nice our room was dirty their was mold all over the roof and restroom gave us a hard time about changing us room when we finally got a room change the 2nd room the lights didn’t work… by this time we decided to leave the hotel we didn’t wanna deal with a dirty hotel and rude staff

Beautiful ocean view , couldn’t get over it , everything was just perfect.

We booked our stay 3 months in advance of our trip and when it came time to check in we were told that the specific room we booked was still not clean and was offered a different version of the room. We were told

Overall the hotel was good , but I they have to double check before charging people for things that it’s already be paid for.. I paid for the hotel through Expedia app, and I was supposed to paid$150 at the location, after I got to the location they charged their $150 and two weeks later they charged me $357 I have no idea why.. I’ve been calling them and no one is answering

I like the entertainment they had every night. The beach was nice and there was a bigger nicer beach a short walk alway. The pools were nice. Staff was amazing. The only issues that I had was with the laundry rooms. They didn’t work and had to go to a different hotel to wash clothes and also had small ants in our room, but other than that property was great and staff was awesome!

Spent a little over a week here, had an amazing time, great staff all around, great area, beautiful views from the 5th floor. Highly recommend

I do not recommend staying at the Condado Plaza:. The hotel is extremely rundown and in serious need of renovation. Our room had multiple maintenance issues: faucet was clogged and wouldn’t drain. * The soap bar holder was broken hanging from the shower wall • The shower constantly dripped. • The balcony door was jammed, and at one point my son couldn’t even get into the room. • The TV stand had exposed, tangled wires hanging down. • Curtains were stained, the floor was dirty, and the door frame was cracked. • The interior door knob mechanism fell off completely. I called maintenance and, while they came to “fix” it, it broke again just two hours later. Additionally, the in-room safe didn’t work. I asked to switch rooms due to a strong mildew smell and excess moisture, but the new room had the same issues. It’s hard to believe this property is part of the Hilton brand given the poor condition and high nightly rate. To make things worse, the main elevators were out of service for part of our stay—only one was working. On other days, we were forced to use an exterior elevator. This hotel requires major improvements, and I strongly suggest booking elsewhere. Unfortunately, I cannot recommend this hotel.

I loved the food and the weather

It was nice we had a few issues when we arrived but staff was quick about fixing the issues so it was a nice stay. A lot of stuff in walking distance and a nice beach

Great view

Nice stay friendly the pool area was nice

Excellent

Great location the resort was clean with a nice size pool and beach,also walkable to bars and restaurants.

Need to update