I had a fall because the floors were over waxed. I just came out of my room with my sister two doors were elevators. I felt down so bad that made a split. I went back to my room, and my sister put Icy-hot cream in my right leg and some pain patches luckily she had, I got up and slowly arrived to manager to let him know about what happened. He was polite took me to hotel nurse who recommended for me to go to ER and have X-ray of my leg. Certainly, manager just told me I went upstairs I didn't slip so you need to cover any medical expenses you can incur. He just landed me a wheelchair and next day when I checked out. I got a copy of nurse report and more charges in my room than ever. I am about to file a report with Expedia so they do not recommend this hotel and to advise tourists to avoid any falls.

Excelente stay

Tenian mal mi reserva y fue complicado que entendieran que era un error suyo, querían cobrar de más y fueron muy pocos atentos a la llegada

Good place to stay

The 3rd night of our week stay my husband and I got stuck in the elevator. The elevator floor buttons went dark, and the elevator went up and down 5-6 times at full speed. We were terrified. As soon as it stopped we pushed the emergency button the connection was breaking in and out. The elevator began up again and when the doors opened we raced out. One of the lady managers caught our attention from the floor below (they have an open center you can look down to the lobby). She asked with a huge smile if we were ok, then proceeded to giggle and stayed there was a technical issue. Brushed us off saying the elevator would be out of service. My husband asked for the stairs and to our shock were told there were none! Later that night another staff member at their cafe heard our story and admitted this happened worse to a lady recently and she had been stuck for hours!! We decided to end our stay, only to find out 4 out of the 5 elevators where malfunctioning and the crowds of guests waiting grew by the minute. I was beyond relieved to leave.

Great service

The breakfast Buffett missing chilaquiles It willbe nice to add them

Excelente

Personal y habitación de lujo como siempre

dd

Having to decide which night I would eat dinner at their restaurant with the offered discount. It was difficult to think bout it while signing in at the front desk. Too much at once. Maybe better if one does not need to commit to a specific night.

Personal amable y todo excelente ge

Love this place, will definitely stay here again

La verdad los cuartos están súper viejo y necesitan remodelación o algo ya q para el precio se me hacen muy deteriorados.

Clean room, staff was welcoming

Room was clean and brea

Cleanliness and breakfast buffet great price and great food.

The bath tub wasn’t cleaned I ended up getting a fungal infection from their bath.

It eas clean and wonderful

I was very disappointed with my stay. From the first time I tried to take a shower, the tub already had standing water in it, which appeared to be a drainage or backflow issue. I notified the front desk, and they promptly sent someone to clear the drain. I appreciated the quick response, but no one came back to clean the shower afterward. It was left with dirty residue and gunk in the tub, which was disgusting. The problem happened again the next time I tried to shower. Fortunately, my son had a room on the same floor, so I ended up showering there instead. I reported the issue a second time, and maintenance came back to clear the drain again. Once again, the shower was left dirty. I even showed the front desk a picture so they could see how unsanitary it was, and only then did they send someone to clean it. On the morning of checkout, I tried to shower one last time, and the drain completely backed up again, filling the tub with water. At that point, I gave up and showered in my son’s room. When I checked out, I informed the front desk about the recurring issue. All I received was an apology, with no effort to make things right after dealing with the same problem throughout my stay. Unfortunately, because of this experience, I will not be staying at this hotel again.