Rating & Review Keseluruhan Hotel Lucerna Tijuana

Everybody was very helpful and friendly

Horrible stay - could not get a room that AC worked correctly - the lowest we ever got was 74 in the room,

Todo está muy bien lo único que me cargaron algunas cosas de más y el depósito de 100 dólares que me lo regresaban en 24 horas

I love it first time staying here. Will be coming back.

Un poco desagradable la persona que atiende el bar...

Every single time I come to Tijuana this is the hotel I enjoy staying at

Very nice

The air conditioning did not work and they moved us to another room and it was the same we waited over an hour to get moved. The staff was ok at best. I stayed at Lucerna in Mexicali and it was great and great staff!

They tried their best but they did not keep their promise to have a refrigerator in the room for my daughter‘s medication. They promised three times and it never happened. They did finally give me a big bucket of ice to place her insulin and other medications that needed to be refrigerated. When we arrived, the woman at the front desk rather, impolitely informed me that we would not be having a refrigerator or microwave in our room as promised. However, the rest of the staff was extremely polite and cordial. Overall, I enjoyed my stay and they treated my daughter well after her surgery. The price for our two rooms was very good. I will definitely stay at this hotel again when I am in Mexico. I’m sure during my next stay if I require, they will make sure I will have a refrigerator and possibly a microwave. if I encounter the same young woman again, I will ask for someone else to help me. You’ll know who she is when you meet her.

I love their food, location is Very convenient and safe

Great experience

Great place. Staff very helpful and speaks English very well!

Safe area friendly staff roof top sushi bar delicious food

El hotel está bien mantenido y bonito, pero podría mejorar sus camas, el colchón estaba notablemente duro y viejo, otra idea sería una cancha de pickleball o pádel para ofrecer algo más que piscina. En general buena experiencia.

I am back. This place. Is great

Muy bien

Awesome staff food

Amazing place and very central to everything you need in the city

Descontento por falta de compromiso por lo prometido de vender un paquete de esta día con desayuno incluido y me negaron el desayuno tuve que pagarlo por racistas por pedirmedosnmil pesos de depósito por seguridad del cuarto por ser latino porque estuve presente cuando americanos isieron reservación a ellos no les pidieron depósito y eso es racismo

The rooms are always very clean and very comfortable, we always enjoy our stay in this Hotel