Rating & Review Keseluruhan Embassy Suites by Hilton Parsippany

We asked for soap for the shower twice and nobody ever brought any. The pool was very murky; you couldnt see to the bottom in the 3 foot section. The bathroom door was hard to close. The air conditioner did not work. The line for breakfast were large and kept running out of food and plates and service was slow. The property was not very clean. Parking is $15 per night but not secured and was a far walk.

The air conditioner in our room , did not work properly and it was very hot in the room. Had ac set for 68 and the room was 76 degrees.

Melissa pays attention to detail.

checked into our room and looked under the mattress to find a sex toy, we got our room changed and parking comped, then our new room had someone elses leftover french fries all around the trashcan on the floor, this other mattress had little drips of what looked like blood on the box spring under the mattress, garbage under the bed, overall not clean. breakfast was good though, thats about it

Upon check-in I was told there was not a room with queen beds…. still not sure the beds we slept in were queen. The bathroom was dirty, moldy tiles in the shower, pool broken, pool overcrowded when open, etc

Not happy had to pay to park, as the parking lot was very large.

Place is perfect

Charge for parking seems a bit much. Especially handicapped.

I’ve been to this hotel plenty of times however, this is my second year in a row that I bring my granddaughter for her birthday last year was the best time ever to come back unfortunately, her experience rather our experience in the pool area was disappointing. Due to the fact that the pool was overcrowded with teenagers rough playing diving and she did not feel comfortable enough to enjoy herself and when we did make a reservation in the evening for the pool, it seem like it was not worth the reservation because it was just as crowded as it was earlier in the day

It was a nice and relaxing experience for me and my husband.

Hotel was very nice inside , excellent job

The rooms were old and not updated. There were ants in the bathroom, this would be a great place to stay if they just put a little money into it to update the place. Furniture was old but didn’t smell, the ironing board was ripped up and the floor was a little sticky.

Free upgraded room was nice

nice property

Overall stay was pretty good. Outstanding breakfast and rooms were spacious. Loved the super soft towels but the bathroom was really outdated. Get rid of the tubs and upgrade the overall bathroom. Everything was rusted. Not sure why they make people pay extra for parking since there’s nothing else around.

I wish I could post pictures. This property is in desperate need of a brand inspection and improvement plan. Forcing guests to pay for parking at a suburban location is not the way to build rapport or pay for it. I am Hilton Honors member and they didn't offer any support. Digital key didn't work, so 1st room was not available. 2nd room was not in great shape, but was tired from a long drive and 10pm arrival only to be awaken by excessive courtyard activity and noise from the room above. I gave up after the 3rd room because I had prepaid my stay. And as expected, no chance of getting a refund. I want to be clear that some of the staff tried to empathetic. But clearly, this owner needs to spend the money or lose the brand. Sorry Hilton. You failed with this one.

It was unique with the indoor jungle vibe, but the room felt a little bit dated. Still, an overall quality experience I would do again. Breakfast was good, lots of selections on a weekend and weekday.

The tub had a slow drain. The a/c couldn't be adjusted, and the room remained too warm.

Very nice property. Highly recommend staying here

Like at every other hotel, The smell of marijuana was everywhere. It's annoying. My bathtub was not very clean. Also, Being my first time ever booking at this place, I was in utter shock of a $15 fee just to park in their lot. That's outrageous.