Rating & Review Keseluruhan Clarion Pointe Vidalia - Lyons West

Very clean and modernized rooms recently all updated. Convenient location just off the highway. Very attentive and pleasant to deal with staff.

The maid service was very helpful and good.

This hotel needs help! From the staff to he facilities. The desk staff was not friendly at all. My husband was not spoken to until he spoke first, after standing for some time waiting to be acknowledged. This hotel has no elevator, which is is not listed and is very misleading. The stairs to get to our 2nd floor room needed a good vacuuming. They looked like a good shampoo was certainly in order. We were to have a smoke free room..but our room reaked of cigarettes, especially our bathroom. There was no smoke detector in our room..we guess so that smoking wouldn't be an issue. After a while , we became nose blind to it..but when we left and came back in..you could smell it bad..to the extent that our clothes even smelled . We were in town for a wedding so that was really not good. I was afraid to even shower on the nasty tub. We made sure to not walk on floors without shoes Not many TV channels The pool closed before said time. We were 30 minutes before posted 9:00 pm closing and it was already closed. I have a disappointed 5 yr old. The breakfast was certainly not worth mentioning . Had I been staying any longer than the 1 night I spent in this room..really 8 hrs sleeping, then I would have requested to move rooms or a refund. The pictures are decieving. Nothing like the website. Lots of people "hanging out" in the parking lot..ALOT of activity There was a festival in town so rooms were scarce. I would not recommend this place to anyone .

I stay here everytime i go 2 vidalia, so it's not a bad spot at all.. Actually pretty good for the money..

Friendly staff, clean rooms, comfortable beds

Great staff. Clean rooms

Convenience to my place of venue.

No elevator, blood on the entrance of our room. TV never worked.

It was convientto the Onion Festival.

Very quiet and great pool and jacuzzi just wish ice machine would have been working

The people there were very friendly and the rooms were very clean!

Room was not very clean, there was no elevator which we did not know until we arrived which was inconvenient.

Clean comfy usually quiet

All good

Visited 4/10-4/12 and the room smelled awful. The walls were filthy and also we didn’t have a remote to the tv. Called to get the access code to the room and the front desk person acted as if they didn’t want to give it to me. Just overall the hotel needs to be upgraded and no elevator.

Only downside is can’t get luggage cart upstairs, so travel light

This has been one of the worst experiences that I have ever had! From the very beginning, my experience went downhill. It began with the hostess “not being able to find my reservation” .. then, 10 minutes later, after showing her my confirmation and itinerary number twice, she was able to find it. She then said that someone was already checked into my room under name .. which was impossible as I travelled 4 hours away from home and the only other person on my itinerary was with me. She walked me down to the room to ensure that no one was present in the room. It was empty. Within 2 minutes, we discovered that the the refrigerator was in the process of defrosting, the tv did not work at all (no connection), the walls were dirty, and there was a nice sized spider in the bathtub waiting on us. We made the decision to suck it up because it was after 11pm when we checked in and we are not familiar with the area. That was a terrible idea.. within 5 minutes of finally sitting down from attempting to disinfect the room, we heard a keycard in the door and, had I not put the door chain up, it would’ve swung open due to the clerk assigning our room to another guest !! We were both confused and upset! He apologized and exited. About 10mins yrs later, this same process happened again, but this time with an entire family! Needless to say, we did not get much rest. The problems continued the next morning as we learned that the walls are paper thin and the staff was rude! Very Dissatisfied!

This hotel is just OK. I've stayed here before and there is never anyone at the Desk.The clerk is always somewhere else. When I arrived for this stay I had to ring the bell and wait and then the attendant from an upstairs banister said "May I help you?" I'm thinking, 'Not from Up There !!! I had to say well I'm trying to check in, before she would come down and wait on me... REALLY !!!! The Pool is always "closed for the season "!!! It always smells poorly in the hall and stairways.

No complaints

Everything was great