The room was very nice. The staff was very helpful and pleasant. The breakfast was lovely. The hotel was located in a great location.

Fantastic staff! At Reception, bar and restaurants. So friendly and helpful to us, first time visitors to Santiago.

Excelente trato del personal, el hotel bien ubicado y las instalaciones cuidadas

Initial check in with staff was great. They were super helpful and accommodating

Nice hotel in the old town area, all staff were very pleasant and helpful. Slightly negative points were that the well advertised happy hour was only available if you were buying food prior to ordering drinks and we were rationed to 2 tea bags in the room for our 3 night stay !

Nice location, very friendly staffs.

Great reception by Tomas

Staff were very helpful and friendly. Hotel was clean, quiet and a great location for touring downtown Santiago. The hotel restaurant and bar provided great service and the prices were very reasonable.

Great location in an old world hotel that was clean and comfortable. The staff was excellent. We had a wonderful stay.

Staff was very courteous and helpful, particularly the breakfast and doorbells. Room was clean and comfortable.

Reception and reservation staff has too much attitude … poor customer service all around

Sehr schönes Ambiente, äußerst zuvorkommende Mitarbeitende, grandioses Frühstück, gute Lage.

The room was very clean and the staff were very helpful. Breakfast had many options.

Beautiful, spacious room. Excellent service.

Room was clean, staff friendly and helpful;.On our last day, checkout was at noon. I asked if they had a room to change into travel clothes since our flight did not leave Santiago until 8:55 pm. Without hesitation, the main manager at the front desk said that we could stay in our room until 4;30 pm. when we had arranged for a transfer to the airport. This hotel is located close to the city centre with an easy walk to Place de Armas. Overall a very enjoyable stay. I would highly recommend this hotel.

Todo muy bien

Wonderful hotel in the center of Santiago! A bit of an issue getting my style C adapter to fit in their older style L outlets. But the hotel lent me one that worked.

Room ok

Das Hotel hat die 5 Sterne nicht verdient. Es sollte renoviert werden.

Service and quality was spot on. But hotel wifi was so poor, that i just gave reading mails. No where in the world did i try this poor wifi