I found the rooms not overly inviting. The bed was comfortable with food quality sheets. The pillow were not comfortable. The shower head was pulled out of the wall and it took forever for the water to heat up. I didn't realize my room was going to be close to the train which was annoying when trying to sleep. I love the recycling box under the sink. I would stay again. One minor thing. Breakfast being served at 7 is late when you have to be somewhere for work by 730. 630 would be better. Great customer service, great area for convenience. I was a bit shocked to see I was charged a third party booking fee. Seems like when you are trying to save money and get the best rate, you end up paying for it in the end. It's a bit misleading when booking online through a third party, but i did call the hotel, and had that been mentioned on the phone I would have just booked it then through the front desk clerk.

Always a clean, well-priced and conveniently-located place when I’m staying in London.

We were not told upon check in that the wifi and tv service were having difficulty. Ie wire severed. There was literally nothing working. Phone in room dead.

The room was clean but needed a fresh coat of paint to cover paint chips in the walls. The bathroom door need a good washing to remove spots. The bathroom needed new chalking. The breakfast even though continental was definitely minimal compared to other hotels. The staff only greeted us as we walked through the lobby after we spoke to them. The parking was great. The bed frame stuck out into the bathroom doorway so that it was a hazard especially at night.

Room was great Breakfast was good and hot

Fantastic place

Two TV’s and a sofa

Super room; we had a suite with 2 queen beds. Bathroom was clean and beds were comfortable. The breakfast was easy to navigate and choices were okay. Coffee could use an upgrade for sure.

The room was large. Nice size living room and washroom. The beds were cozy. The desk was great, but the desk chair was too short (had to sit on knees). They had a convenient shop in lobby. It had a number of snacks, including ice cream. Breakfast was decent. It was nice that it was included in price. It was very convenient having Jack Astor’s attached to hotel. It stays open late. It was located in a nicer area.

Too many hidden costs

Great location for restaurants and access to UWO.

The location was very convenient, the room was clean and very comfortable. And the breakfast was great.

Staff was very friendly and accommodating, thr room was very clean.

Everything was great. Thanks

Great stay, no complaints!!

The room was spectacular! The staff was pleasant. Breakfast was not what we were expecting; the photos show a waffle maker and hot contacts that would have eggs, meat, hash browns, etc. There were bagels and some pastries. Meat and cheese sitting out… didn’t look fantastic. Good selection just not what the pictures show. Otherwise was a very enjoyable place, rooms are amazing, very spacious, loved that you could close the door between the living room and bedroom!

The only issue was that the shower head needed to be changed

We had a very disappointing experience during our stay. I checked in on April 4th, 2026, between 10:30 to10:45 PM. When we arrived, the staff member was in the back room on her phone and asked us to wait. Shortly after, she came to the front desk and completed our checkin without issue. Unfortunately, things changed when we requested two additional towels, as the room only had two. The staff member became noticeably aggressive and condescending toward my wife. With a raised tone and wide eyes, she questioned, “Why do you need two more towels?” We explained that our four year old daughter and mother inlaw were also staying with us. She responded sharply, “You only booked for two adults.” At that point, I stepped in to de escalate the situation and clarified that it was likely an honest mistake in the booking, and that we were more than willing to pay any additional charges if needed. Instead of resolving the matter professionally, she walked into the staff room, returned with two towels, dropped them on the counter, and rolled her eyes as she walked away. This interaction was uncomfortable and unnecessary, and it significantly impacted what would have otherwise been a straightforward stay.

Great experience. Came with my two young children, lots of room, staff was great, breakfast as well. Highly recommend and would return.

We have stayed at this hotel numerous times and have been very pleased but our last stay was less than remarkable. The bed sagged, the shower pressure was poor, and it was not as clean as I would like it to have been. The staff is generally friendly and helpful but this last time the gentleman at the desk was standoffish and acted as if it was a burden to answer questions and provide us with more towels. If this had been our first visit I would not be back. Yes, we shared our concerns about the room and was told there was nothing to be done. Poorly handled.