The shower didn’t work, no hot water, I paid a deposit November 8 & here it is December 7th still no refund. The transaction shows pending. They all act like they don’t know what’s what ! They use to be upscale now they are 1/10 highly do NOT recommend

they're renovating and didnt say anything till i booked it. Then after i booked , sent and email saying its nonrefundable. lovely.

Hotel Derek is being closed down. And yet it is somehow still available to reserve? No amenities are available, there were hardly any workers, everything was dirty, it smelled so bad, there was a bandaid in the refrigerator, the bathtub would not drain. Everything was in terrible condition and it should not be available to guests.

This property was out dated. The pictures did not represent the property. The pillows were hard and flat, the bed was hard. No stop or body wash. No black out curtains. Fridge in room didn't work. No amenities available, but they didn't email until it was too late to cancel. This was NOT a 4 star experience.

Hotel is about to shut down. In its last days and it was not good.

It is in such bad shape DO NOT STAY. Staff was so friendly but the place needs closed down! So MOLDY I got sick and no hot water unless you wait 15 minutes

Such a very nice hotel that needs renovation and take out the tubs. Looks 80 retro and way too dark in rooms and hallways. Exterior is very nice. Has plumbing issues also. No staff on duty.

I don’t have anything good to say aside from they need to be closed until they fully renovate.

Está horrible, el hotel no tiene servicio, no tiene nada, es un mugrero

It was in the perfect location. Clean facility but pillows could have been more comfortable.

Horrible, worst experience ever for a supposed luxury hotel, extremely upset with what I was charged I could gave stayed at a Holiday and had better room service, shower, toilet, elevator waa horrible and old.

Attention à tous les voyageurs le restaurant est fermé, le gym n’est pas ouvert et la piscine est fermée . Les chambres ne sont pas très propres . Pour ma part, mon rideau était déchiré Mon coffre fort ne fonctionnait pas . Et j’ai dû changer de chambre trois fois pour avoir quelque chose d’un peu plus propre Mais au moins le lit était confortable. Pour lorsque j’ai réservé ma chambre sur Expedia, rien n’était mentionné par rapport au service comme restaurant piscine et Gym qui était fermé et non accessible

Hotel muito ruim. Café ruim.

Me and my went to have some alone time at the bar and pool which neither was available per the manager they have informed you guys of the amenities not being available for what i oaid i could have went somewhere where i get it all. Parking only had valet there wasnt any other option due to them closing in two weeks smh

Didn’t like anything but the valet people, hotel amenities all closed. Smelled like sewer inside hotel.

Everything was shut down and I was told the balcony room I had prepaid was unavailable. they did not credit me anything for the room downgrade

The staff were friendly, but what i didn't like was no one told us due to them renovating at the end of the month none of the amenities weren't available, which left us scrambling to find somewhere to eat breakfast. It was no pool or fitness center to decompress at the beginning or end of each day. Maybe once the renovations are done it will be a much better place to visit

There was no water (something about the city), the pool was closed (no notice while reserving). The great pictures of a lively bar/restaurant where fake (the bar/restaurant) was closed. Overall, the stay was OK, but far below what they promised and far below what one would expect for two hundred dollars per night.

DO NOT STAY HERE! We missed a flight at IAH and booked Hotel Derek for the night The rate was $$$ parking. Upon arrival the parking garage was filthy and seemed very unsafe so we chose valet park. We also noticed that several guest seemed to be there on an hourly rate! When we entered the hotel a strong smell of gas or something was awful. We pre paid through Expedia or I would have demanded a refund. The room was filthy… dead roaches, non working bathroom door and just not clean. I know this hotel has been bought out, but they should close until the renovations are complete instead of advertising as a 3 star boutique hotel

DO NOT BOOK THIS HOTEL PEOPLE. If you are out of towners and dont kno Im telling you now this property has went down tremendously. The area is great but the hotel is a BIG NO. The pictures shown are 15 plus years ago with the same dirty nasty furniture. The room furniture is torn up and worn down. I live here and didn't kno until after booking and checking in how poorly this hotel has went down and also closing down soon. I was able to get a refund rite away and book else where.