Rating & Review Keseluruhan Hampton Inn Idaho Falls At the Mall

Everything looks good so far

Very close to EIRMC. Walkable distance. Restaurants close. Good stay, great staff! Love the warm inviting atmosphere there.

This was an older Hampton Inn, which does not necessarily mean it would be a negative experience but the furniture at the front desk was all ripped up, the staff sat at the breakfast tables and talked to you from there. They didn’t even get up to help you from behind the desk. They didn’t let me have some bottled water when I asked even though I am a Hilton Honors member. The beds bounced like your grandma’s old spring mattress guest bed and felt like they were spring mattresses. Same looking frames and mattresses as other Hamptons I have stayed at but not the same quality. Just in general the worst experience staying anywhere to be honest. The shower gel container was broken off the wall so just left sitting in the bathtub. They didn’t have guests follow pool procedures, probably because they didn’t want to get up off their phones. I am a huge Hampton Inn supporter, but was extremely disappointed by this location. Especially since it is a block from the biggest hospital in the state and must often host grieving families. I will stay next door at the Holiday Inn Express in the future.

Stayed here several times, always been great!

Great

Great hotel

The shower was filthy. It had clumps of hair all over it. I took pictures to show proof to the staff. Also one of their outlets is overloaded and buzzed high pitch all night long.

Poor breakfast offering, limited TV programming, host on arrival didn't seem interested in us being there (but the other staff was friendly). We've stayed there off-and-on for years, and perhaps its age is catching up with it.

Clean and very friendly staff. Hot tub was very clean!

It was a good stay.

The employees were so nice and friendly i was very pleased with my stay

Good

The were great.

Friendly staff nice clean rooms great stay

They were great. Breakfast was busy and they were willing to make more even towards the end.

I loved the hospitality and the cozy feel of the place.

I wasn't happy that I tried to get adjoining rooms with family and was told that I would have to contact Expedia to cancel my existing reservation that was already paid for - they would issue a refund and I could rebook directly. So, I kept my existing room which was a floor below my family. The lobby smelled like smoke, so I was pleasantly surprised that my room did not smell - The bad thing about my room was the extremely loud heater going on and off all night. And, the bathroom was very dark as the vanity light was not working. I basically had to apply makeup in the dark. Would not recommend this hotel....!!!

Comfortable and cozy. The staff was attentive and helpful. There lobby was clean and cozy with a nice fireplace to sit around.

Nice hotel with big rooms and great ammenities. If only the beds werent so hard.

Property was well lit. People were friendly.