Awful as I specifically booked room with separate sofa bed weeks in advance but when I arrived they said sorry we dont have any left as all taken (two guys sharing so needed separate beds) - they blamed your booking as it didnt make it clear to them...

Great hotel. Comfortable rooms. Breakfast was good.. Friendly staff

Stellar all around

Clean

There needs to be a better system for disabled people and prams as the access to the lift from the car park you have to manually open the doors yourself, which are heavy doors and cannot to it when single parent. Also, room wasn’t very clean.

Carpet in the room was absolutely filthy, shower went hot and cold and just trickled out, parking was £17 even though I paid £270 for 1 night. Very very disappointed to say the least especially for the price! Will NOT stay again

The staff were very friendly, our accessible room was spotless, and the shower had a chair, not one of those fixed to the wall things! It felt very safe having a shower :: The only improvement would be to place a chair in one of the changing rooms by the sauna/steam room/gym, as getting showered and changed after having a steam/sauna was difficult!

Sauna is not hot…

Chambre spacieuse, équipements confortable, personnel disponible. Spa, hammam et salle de sport disponible un jour seulement sur les trois, mais cela arrive.

Room fine, good check in and out times

Excellent hotel, great location. Spacious room. Dog friendly. Only 1 thing still to be resolved, was I paid for the hotel,Parking and Pet separately with clear request for separate invoices, as I paid everything on arrival and make the request in advance before I arrived and at check in. yet when I checked out they had put everything onto one invoice. Apparently would have take time to resolve but I couldn’t wait. They said they would email-l it to me. But still not received and also reported that even with booking correspondence - I have never received any of their emails- not even junk. Hence wanting the invoice printed when I leave. I would have thought a weeks notice and a call and reiterated when I checked in, the importance of separate invoices was enough time to get ready for me. Minor if rectified and if the email is received- apart from this would highly recommend and would happily use again.

We spent two weeks at the Novotel and had a pleasant stay. The hotel is very well located, within walking distance of pretty much every major attraction (even the Clifton suspension bridge is only a 45-minute walk away). The room was nice and clean, the bed comfortable, the breakfast buffet decent, and the staff (front desk, dining room, and housekeeping) very nice and helpful. The only negative points, which other reviewers have mentioned, are the heat and the hot water. The room never got warm during our stay: it remained “warmish” at best. As for the hot water, it was rather unpredictable: some days there was plenty, others, not much.

Very clean. Nice amenities and staff very friendly

The room was perfect

Good breakfast staff and everything

It was in an okay condition

A few more sachets of coffee and milk in the room would be good

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The room was clean and tidy and all the staff were helpful.

A lovely stay. Friendly staff and nice room.