Rating & Review Keseluruhan Cleveland Marriott Downtown at Key Tower

Nice hotel

Exactly what you expect from a Marriott Hotel…quality.

Food was great. Customer service was good overall, until we notified the front desk that there was underwear and socks left in our room from a previous guest? This was concerning to us as well as possible blood spots on the bathroom door frame. Front desk made aware of these discoveries and was shown pictures of our concerns, but offered no remedy except to note it and speak with a manager. I truly expect more from Marriott. Do better. This room was over $500/night and we have to wonder if it was even cleaned properly before we arrived .

Close to stadium and Rock Hall

Check in was a challenge because there was a Marathon planned for the next day. Once I got there checked in was good and the underground parking was convenient. The decor is dated but the staff was friendly and the breakfast was tasty. The location was great

Will book again!

We arrived and had Room #820 Was supposed to be a corner view with a king bed. The bed was a queen bed, and the AC / heating did not work at all. Made for a very unpleasant sleep in 80 degree temps inside a sealed hotel room. Good chance will not stay here again

Excellet

E

Nothing

Hotel.com advertised my room as sleeping 4 and when we got to the room there was only a king bed. The second day the hotel gave us a different room and a discount. Everyone was very nice. The room was clean.

I was attending a large event. I felt both the meeting accomodations and room accomodations were nice. The staff was friendly and efficient. And all the areas except a very busy bathroom area were clean.

Good

Hotel room was ok, although the hotel feels old. Service at the lobby restaurant was very poor, we waited almost an hour for dinner because they are not staffed to deal with a fully occupied restaurant. To make things worse, I asked at reception on Saturday night what time breakfast opens, because we had to leave by 7:00 am. They told me 6:30 am. We showed up at 6:30 am only to be told by the restaurant staff that they do not open until 7:00 on weekends.

Good place

We were in town for a cheer competition located across the street at the convention center. Hotel was beautiful, clean, great valet parking and all the staff exuded customer service.

Allowed early check in and late check out . staff were excellent!

The bathroom was disgusting. Hairs everywhere. Clearly wasn’t cleaned before check-in.

Excellent hotel and staff.

Excellent