Rating & Review Keseluruhan Heritage Hotel, Golf, Spa & Conference Center, BW Premier Collection

I had planned to spend time at the pool, but it was mobbed; there were lots of kids; there weren't any lounges available. It was difficult to find a parking spot. BUT - I would stay there again and recommend it to others.

This hotel needs to be renovated now. The A/C was loud and having difficulty working. The room phone didn’t work and the beds aren’t comfortable. There are a lot of outside people at the pool and gym. They have outside memberships. The food is good at the Tavern but the decor is dingy.

Wonderful hotel !

Hotel located in a lush, beautifully landscaped area with lots of places to walk. We had a dog traveling with us, so that was really important to us.

All the components were there for a lovely stay. Our room had a view that was peaceful..staff was abundant..pool was huge..10 ft. depth.

Always a good stay. Been coming to this hotel with the family for at least a decade and I also worked here in my young adult life. The staff is always pleasant, the place is always clean. The pool was a little overcrowded for once and we were given wrist bands for the first time ever. There was a staff member checking we had them on yet 75% of the people there did not have them which I thought was odd. We did not get too enjoy the pool as much as we would have wanted, it’s a great pool but there were like 30 kids being kids aside from all the adults. Besides that no complaints whatsoever we will continue to visit and hopefully come back soon and get to enjoy the pool.

There’s honestly nothing to complain about everything was great. You have everything from comfort, relaxation, cleanliness, friendly staff and the location is convenient with surrounding walkable or short driving distance shops and food options. From Connecticut or OOT, it’s cozy here. Corned beef Rueben from the Tavern restaurant on site was good, prices are reasonable. The coffee bar in the recreational area would be the only thing I would re invent! Also add a better Keurig/ coffee machine and a refrigerator with protein shakes and sports drinks. Otherwise, it’s so nice to grab a coffee or tea before or after pool/ gym.

Nice amenities such as the jacuzzi, the pools and ping pong. The room is fine but the bathrooms is too small. The king bed is nice, the matress is soft. Would have been good to have tea bags in the room, not just coffee.

Soon as we checked in the halls smelled. Then we got to our room and it was horrible the strong smell. Stopped her because we have children that wanted the pool and online the pool shows it closes at 9:45 while the pool closes at 8. Stay away!!

Very clean, friendly, nice

Friendly staff and nice gym

It was nice and the staff at the tavern was great!

Carpet could be cleaner. The hallway were musty. Resort Fee of $12 Buffet Breakfast was a 2 out of 5 and cost $40 Overall a 3 out of 5

Hotel was clean with rustic finish that was dusty in places. Fun bar with good food. Quiet location.

Excellent service

Need patience to get to hotel, drive via county roads vs highways. Rooms are fine, clean. Some have showers, and some even have regular baths.

Causal accommodations, cozy and comfortable. Bathroom small especially sink countertop. Bed very comfortable.

The property was convenient for our travel needs

I love this property and the staff is amazing. Truly. Everyone is nice and welcoming and accommodating. But this is my second stay that I've been less than thrilled with the condition of the room in terms of cleanliness. The first time (a few years back) I was out in a room where I don't think they remade both beds since there was a good amount of hair in one of the doubles. This time nothing was glaringly wrong, it just didn't "feel" clean. I didn't complain or anything, I didn't want to be a bother. But I feel like it's just not as special as it used to be to me. Again, the staff is amazing on property and in the restaurant, so kind!

Love the place love the staff