Rating & Review Keseluruhan Candlewood Suites GRAND RAPIDS AIRPORT

Needs an update but worked for a night

Used it to sleep

Very nice and quiet. Nice kitchen facilities.

I work in the hospitality industry as a guest service agent (aka front desk) so I appreciate anyone working the same job! I just want to say, Shante was literally one of the BEST most professional, kind, and supportive agent I’ve ever met! My stay was delayed by 2 hours, and Shante made sure my, also beyond amazing, shuttle driver Justin. Never did I feel like a pain or that I was putting them how! The hotel itself needs to put down some boundaries I.e excessive marijuana smoking, folks fighting at all hours of the night, but Shante made my night! Honestly, all front desk staff was wonderful! I’d definitely stay here again because of them! ❤️

Best valued hotel I've seen in Grand rapids. Very affordable.

It needs updates

The staff was excellent, especially David who was able to secure a late check-out for me. The room was squeaky clean, the bed was comfortable, the sheets and pillows were perfect, the shower was hot and had great water pressure, and the kitchen in the king suite was spacious and well-stocked. 10/10 for all of this. The downside was that I woke up to a beeping sound at 6:40am, which cut through the fan I had left on. I turned off the fan, the beeping was still going. Checked the hallway and outside the window, only to realize it was an alarm clock in the room next to me. With walls so thin, they shouldn't book people in adjoining rooms. I was up for hours before I was able to fall back asleep after than. Not super restful. I would still book this property again, but I would make sure to bring ear plugs.

All around it was one of my better experiences at a hotel

It was fine. Out dated bath accessories. Many people who looked like they were there as a shelter for immigrants. Many people walking the halls.

There was a couple in the next room screaming and yelling all night and morning. 3 calls to the front desk and nothing was done about it. No sleep was had!

Close to airport, shuttle service, cost/value for the accommodations. I will definitely stay there again in the future.

I commend this hotel for only charging $12.50 per night per pet. Other hotels I checked in the area charged almost 10 times that. Our suite was clean and comfortable. The property outdoors was not - construction workers hanging around their trucks, people leaving rocks to hold doors on the side or back, people hanging around. I was so impressed by the low pet fee, I didn’t notice there wasn’t a complimentary breakfast. We were supposed to use the dog walk area, but never saw it. Staff was friendly.

Great location. Priced right. Very comfortable.

Laundry facilities.

Hotel was decently clean, not super updated and beds were not comfortable, but overall a good experience for a single night.

Not a bad place kind of in a weird area back behind everything overall, I would stay here again

The location is excellent, very clean, the Lending cabinet is the best idea I’ve seen in a very long time. We did want our room cleaned, stayed ten days but wasn’t done. We got our linens from the front desk so that was alright. The gentleman working the front desk in the evenings… didn’t catch his name is constantly cleaning and had the best personality. He was super helpful and very pleasant. The driveway coming in to the property however… huge potholes and very rough. We would absolutely stay again and plan to on our next visit.

Smelled like smoke and could not stay there.

Okay, but needs updates.

Was a pleasure. Will use again