The outside of the property is in disrepair, the pool and lobby bar were closed during our stay. We didn’t get our room cleaned or additional towels and wash clothes during our two day stay.

Upsaled room to around $500 per night. No TV remote, hot room, uncomfortable bed with no shower gel. In addition to unrepaired property damage. We are having a difficult time receiving our refund credit with Hotels.com. Way too much time spent going back and forth between Hotels.com and Wyndham to get our refund approved.

We checked in without issue. We got into the room and there was one towel and no soap for the two of us. We did go to the front desk because the phone in the room has no labels as to what to dial for housekeeping, or anything else. I tried "0" but it didn't do anything.

Outside and inside of hotel not well maintained or clean. Looks/feels like it will close soon. Elevators do not work well. Had to take stairs to third floor to avoid getting stuck in elevator and found out stairs only accessible from outside the building and the door to stairwell is not locked or secured via key card! Room was run down with wallpaper peeling off walls and bathroom not ready for guests, soap dispensers empty. All this for a very expensive rate that is only attainable on homecoming weekend. Avoid this hotel! I would like a refund!

Tried to contact the property with no answer. Was not able to cancel and they took my money anyways. Very upset.

I left, refused to stay due to being filthy. They offered me 2 different rooms. One had hair all over bathroom and spilled red makeup. The other room had sticky candy on nightstand, brown marks on toilet, no wash cloths, and used hand towel. DON'T STAY HERE!

1. No AC 2. Cockroaches/bugs in the room 3. No room cleaning (i stayed 4 nights) 4. No breakfast at 9:30 am

It was the worst place we have ever stayed. It was dirty and rundown. The air conditioning was so dirty it wouldn’t work we saw a roach. We cancelled the other 2 nights and went home early which cut our vacation short.

Do not stay here the elevator has not worked in 2 years and the a/c is out in half of the rooms it needs to be shutdown i wanted my money back that night but they would only refund me the first night only one bath towel one hand towel and one wash cloth in the room per room

I have never stayed in such an awful place. People were sleeping in the lobby because the rooms had no AC. 400 room,bars on the windows. No towels. Elevator worked sometimes. Staff wouldn't take care of anything. Lines of people complaining. The owner and family lived there. Hookers and drug dealers using the hotel.

The air conditioning did not work, the rooms had no towels or soap or shampoo the staff didn’t seem to care about any of the guests concerns

Requested a room with Queen bed. Lobby guy said didn’t have one available. There were literally 3 cars in the parking lot. Elevator was out of order , apparently has been for months. The bar and restaurant were closed . Pool was very dirty . So didn’t risk catching some skin infection. Room was not vacuumed well and no hand soap in the bathroom. You have to go outside to access rooms through a door that is not locked and unsafe for guests. Stairway is nasty garbage on steps. Peeling pant and rust everywhere. Hallway to rooms smelled horrible. The photos on the web site must have been taken by a Hollywood fiction photographer. They know the issues, but it’s obvious they just don’t care. Wish I would have read some of the reviews before booking. Lots of the same complaints.

The absolute worse experience I ever had

Elevator was down, had to walk outside for stairs because no stairs inside. The internet was down which didn’t allow me to extend my stay. There were no blackout curtains so the light from the lobby was in my face the entire time.

terrible hotel

There was no one at the front desk for a while upon arrival. Even though reservations were made online there was paperwork to fill out. It’s literally a hotel stay I’m not buying a house. The pool area is out in the open in the lobbyish area and the pool was extremely cold. The facility itself was beyond cold. Once we got to our room there weren’t enough towels. My daughter went to ask for extra shampoo and they gave her one. The facility itself is empty. No one to really see who comes in our out. It just overall was a bad experience. I will definitely never stay here again.

This room had no fan, no working remote for the tv, no phone in the room. The pool was closed for repairs. No heat or air conditioning. The room was extremely hot.

Old not updated

Awful

Horrible, double charged, no hot water staff thought it was funny, also lost power