Rating & Review Keseluruhan Best Western Westminster Hotel

I

Here for a funeral in the morning. Convenient location. Found a good place for dinner (Cinco de Mayo) and an ice cream (Twin Kiss) close by.

The lobby area is very nice. The receptionist at the front is also nice. However, when we pulled the top covers off of the bed we saw that the sheets and the protective covering had pee or stains from sex on them. We wanted to switch rooms but the hotel was full. We were told Housekeeping was not available and we were given sheets to change the bed. We stayed on the first floor and the people above us were running back and forth and making noise. We repeatedly called the front desk to ask them to quiet down but nothing was done about it. Consequently, the noise continued until about 4 AM. The room also had the stench of Cigarettes even though we requested a non-smoking room. Also, the Wi-Fi was not working so we could not access Netflix on the television to watch a movie. We were so turned off by the lack of sanitary conditions in the room that we decided to pass on breakfast even though it was free. The hotel is in a great location, however if we knew that it was going to be like this we would have chosen a hotel 30 minutes from our destination to avoid staying here.

Clean and safe

The location is great with surrounding stores for your needs and the pool has fun items for kids! The breakfast is great, and the coffee station being available 24/7 is great, was clean and assessable. Just remember, no elevator but staff are great in assisting if needed.

It was amazing!

The front desk staff are wonderful and human rather than robotic. Breakfast was pretty good. Great place to stay.

They tried to refused our service animal because of her ESA status stating that there was a difference between support animals and service animals and which one they accepted into the hotel based on that status. After making an exception for us allowing us to stay only saying we couldn't leave her alone in the room (a crate trained 12 lb mini poople) we had to scramle to find a new hotel. We missed the wedding ceremony that we came into town to attend. I have never been told that my animal was not allowed in any hotel the past three years I've had an ESA. ESA are usually for people suffering with mental health disabilities or challenges where service animals are usually for people with a clear physical challenge or in need of help performing tasks. I will say this is the first time I've felt less than or compaited to in a less than manner to someone who needs a service animal. Both ESA and service dogs are service animals because they both perform important tasks. My animal's job is just as important and mental health sufferes deserve the same rights as handicapable people.

The checkin was quick and welcoming. The room is clean and comfortable

Clean, quiet, convenient, but no elevator to 2nd floor

This is one of my favorite hotels, it was very clean and neat. Staff was friendly, very helpful, variety of games to play, a mini library, breakfast ready every morning. And located in walking distance to a grocery store, Walgreens, iHop

The place was clean and staff was pleasant, however, the beds are very hard and pillows too so. It was hard for me and my daughter to sleep on them. Was in a lot of back and joint pain.

It was convenient

Very friendly & helpful staff!

Ok Hotel as looks aged property. There was nothing close enough in the town so works.

It was just right for my short visit. Quiet, comfortable, clean and reasonably priced

Friendly Staff.

We were in my home town for a funeral. Found that, while it wasn't dirty the hotel had an unpleasant smell. After dark, i went to my car alone to get something and there were several men in lawn chairs drinking by the door I had to use to get back in. Otherwise the parking lot was empty. After asking later, i was told the city is renting rooms here to house the homeless. Not sure if this is true, but on our next visit we stayed in Fredrick instead.

breakfast was fine and rooms were ok. Not a bad place to stay and about the only one in the area.

Easy access