Rating & Review Keseluruhan Clarion Hotel Concord/Walnut Creek

Our room was very dirty stains on bed and floor cockroach in the bathroom

The property was located in a safe area.

Very much enjoyed our stay. The receptionist was very kind and helpful, and the room was very clean and comfortable.

Clarion in Concord California. Very nice staff. Breakfast was good. Eggs, sausage, potatoes, burrito, bagel, coffee teas, hot water.

I was not actually able to stay here although I did pay for it. The hotel wouldn't take tap pay or online pay for the cleaning deposit, and I left my debit card at home, so although I wanted to give them my money, the very rude staff refused. This should be mentioned on their site. Tap pay is standard anywhere that cards are accepted these days. And I also know from working with POS systems that the staff COULD have manually input my card number, but didn't want to. I can't help but think there may have been some discrimination at play as I was coming from my job as a server technician and my clothes looked dirty, so maybe they thought I looked homeless. There was no reason for the rudeness and hostility. Then they refused to refund my room.

I said what I liked, notably clean and three sets of towels every day. I don’t like that toiletries were in tiny containers. Not enough for two people.

Great people and cleanliness

Layout of hotel/motel is complicated. It is an older facility renovated. Comfortable, quiet & Clean.

The room was nice but i didn't like the lack of room service. The breakfast variety was good but food was cold every morning.

Key card wouldn’t work on elevators , needs to be updated, shower doesn’t drain , not bad other then that

Awesome stay

Dilapidated property. Not sure where they get their high ratings. Upon check in was greeted by a rude and unprofessional front desk female working 4/19 around 8am. Got my key, the room is a time capsule from the 70’s (I think) OLD, old dirty carpet peeling from the walls(yes instead of baseboards), popcorn ceiling, old electricity outlets, the bathroom was even worse, cracked tile and all the fixtures old and rusted. I’ve never seen so much caulking used to cover up maintenance issues. My door was not even locked upon entrance, it just opened… the room had a connecting door that was NOT locked and I opened it and someone was on the other side! What if that person had access to the room prior to my arrival from their side? Who knows. DO NOT stay here. I did not spend any nights there, left.

Great hotel for good price

We stayed for one night, surprised that there are rooms open to the outside. Paid extra to have a room in the tower. The hotel was clean, and breakfast was to be expected

property good condition. area excellent

Nice location, good stay

Location is nice, but there is a person sitting in the car with the headlights on for the entire night in the parking lot. Asked for the room change but the front desk said there will be extra changes etc.Rooms are clean but the building is old and the front desk is not flexible to communicate at all.

Happy

This is the second time we stayed here and staff and the room was nice. We will definitely stay here again.

Very nice manager