Rating & Review Keseluruhan Sonesta Essential Houston Hobby Airport

Upon entering the hotel, it smelled dirty. When we entered our room, there was a live roach on our door. The hallway had food crumbs on the carpet for the whole stay (weekend). Light fixture had stuff leaking. Just overall, not a good place.

Horrible customer service.

Horrible service do not recommend this place!! say that they are booked when we had already made a reservation online! very rude and unprofessional

Nasty place to stay

Someone got their wheels stolen in front of the hotel.

There are crack heads and prostitution I dont recommend. The pool was not very clean either. Not safe at all. Staff was nice to refund my money and recommended a safer hotel nearby.

Buen hotel a precio justo

Booked hotel. Went to check in and they said they were booked and transferred to sister hotel

They were stealing stuff from the cars at the parking lot.

The hotel is currently under renovation. A lot of painting and maintenance is being done. In my room the carpet was dirty and stained. The couch was dirty and stained. The bathroom was clean and the bed was comfortable. There were roaches in the dresser cabinet. The breakfast was adequate but not great. Asked to check in 15 minutes early and was told it would be $30 extra.

Newly opened, but it met my needs.

My stay at the Sonesta Essential Houston Hobby Airport property was one of the worst stays I’ve ever experienced. We booked our stay at the airport on the day of our stay. I’ve stayed at many Sonesta properties in the past so I felt comfortable booking this location. Little did I know what I was stepping into. I called the property approximately 30 times to no avail. It kept sending me to an answering and text service. The text came through 45 mins after the initial call. My mother tried calling as well as airport staff trying to help. I tried TJ arrange for shuttle pickup and that never happened. We had to uber. Upon arrival, the front desk worker appeared lackadaisical as I explained to her that the phone system appears to be down and no one replied to the numerous texts. I called the number in front of her and she looked stunned that the phone wasn’t ringing. We got a room w/a broken shower. I had to go to another room to shower. Maintenance never came to fix our shower. There were multiple pp

Not only was this place in the middle of construction, but you can definitely see why. Old dirty walls, wallpaper, furniture, etc. No amenities really here. Not even coffee/tea for the coffee that’s provided for the room. They only sell chips and water (and that’s if it’s not expired) and they also did not have any tampons/pads to give or sell when asked. They had a pool but it was very murky so I did not use it. The closest place to buy anything like toiletries is three blocks away at a place called “Airport Express.” Breakfast was fine but nothing above average. Day staff was much nicer than night staff but once again customer service was lacking here. Not a sense the workers know what they’re doing. I wanted to checkout early and was told about paying for the day which I was fine with but the lady at the front desk told me there was nothing she could do and that I needed call to check out if I wanted to leave now. I also needed to use the bathroom while I was waiting on my uber to leave and the clerk had to give me my key back just to use the restroom. I called the next day to make sure I checked out and even as I asked the clerk to confirm the price and had a very confusing conversation. Still not sure the price and will have to wait till it comes in.

Rooms was filthy. Paid for a king suite and I was showed 4 rooms that was absolutely disgusting. Bedroom door broken, stains on couch and chair, blood stains on carpet.

I just wished the breakfast options each morning would have changed up a bit. At least add bacon, REAL orange juice and not Sunny D and freanch toast sticks. But front desk staff was amazing and available when I needed them. Rooms condition was worse than the pictures online and walls were filthy, had to ask to get a table or something clean by the front desk as cleaning staff was just chatting away.

This hotel is undergoing a much needed renovation. However, that didn't have any effect on my stay, that I'm aware of. The top floor, and perhaps other areas that I'm unaware of, were being renovated. I arrived at about 11:30 pm and felt that the front door area was secure. The desk was manned by a male who greeted me promptly. My room was clean, except for the sofa which needs to be replaced. I wouldn't dare sit on it. The carpeting and curtains were both adequate.The tv was excellent, but a channel guide would've made searching for channels unnecessary. Surprisingly there was NO mini-fridge.The bathtub/shower was excellent, with four metal safety grab bars solidly attached to the wall. The water pressure was A+. Both the bedroom and shower were very clean. The bed was clean and comfortable. The closet was clean, with adequate wooden hangers. I missed breakfast, which ended at 9:00 am, so I can't comment about it. At check-out, the front desk attendant called the shuttle bus for me and it arrived promptly after a less than ten minute wait. The driver was very professional. Overall, this hotel met my needs for a one-night stay, and I consider myself a rather flexible traveler, however, I know my wife would not have liked it because of its renovation status and location just off of a highway. She'd prefer to stay in a more populated area. So for flexible single travelers, I'd rate this hotel a 6.5 out of 10 for a short stay. For families or those staying longer, not so much.

Hotel was nice, very clean and great staff

Great potential! But in reconstructive stages ! Air didn’t work in living room and the carpet is disgustingly dirty sticky and stained ! POOL CLOSED INDOOR AND OUT Reallly need a DEEP CLEANING

This property is under renovation so I am not gonna treat it as if it were a fully functioned certain star expectancy. It appears to be at one time a high quality hotel that has fell to poor management resulting a changeover from a former Drury Inn and another brand called Green Tree or something like that. Other reviews constantly complain about roaches or other bugs. I was on the second floor and saw no bugs. The room was relatively clean but still had images of the other hotel brands that isnt the current ownership. I would expect under new and improved management that the renovations will fix the updates of furniture, bath replacements to get rid of old and stained fixtures. Or at least I hope it would. The location is convenient to IAH, rental car lots and food. Especially the yummy Shipley Donuts across the road. I can not give this hotel a high ratings until they fix the issues and appearance. Clear outside signage of what hotel they represent will also help. The guy checking us in was thorough when problems were presented and he was only filling in to help out the owner. Whatever that meant but he knew who to call when there were issues for payment from Expedia other 3rd party booking. We were given a wrong room type, he fixed it. No remote control for the tv in the room, he fixed it. Biggest issue was the elevator that wasnt marked for repair as it shuttered when going down and made horrible noises. I give them a year to get things turned around.

When I say don’t stay here I mean DONT ! The rooms were disgusting and smelled of old outside urine, stains everywhere and on everything I could not stay here I canceled and booked somewhere else Lets add the random crackhead that came in put his feet up in the lobby then casually laid out on the floor while eating watermelon I honestly would not recommend the online pictures are very deceiving