- no doorman, had to lug my heavy bags from the taxi up stairs
- for a hotel with the name “El Olivar” they it us in a room with a view of the alleyway, not impressed.
- room was very noisy and right next to a service elevator.
- thermostat didn’t work, either blows very cold air or none at all, will not adjust:
- bathtub is dangerously slippery, both my husband and I almost fell badly when we started to shower and had to catch ourselves on the handicap rail full force
No upgrades and the room service did not give us our discount.
Disappointed.