Rating & Review Keseluruhan La Quinta Inn & Suites by Wyndham Houston NW Brookhollow

the room was dated with a hole in the ceiling and torn blinds and no overhead light in the bedroom

The smell of the hotel and room and cleaning was poor

Breakfast was average hotel breakfast. Would have given higher star rating however several other occupants were smoking marijuana and the smell lingered in the hallways and elevator.

Great staff

I stayed here for a medical diagnosis in Houston. Originally booked a week long stay. I found out I would have to return the following week for a medical procedure. The hotel staff allowed me an early checkout and refund for the nights I had left. They were very understanding and helpful. That’s the reason for 4 stars. However, the front desk agent stayed in a closed office and would only come out when they saw you on camera. Housekeeping had to be asked to pickup the room and replace towels. Even without the sign on the door they wouldn’t come unless asked. In room 210. Missing tiles in the bathroom. Missing blackout shades in room. Someone was smoking in their room on our floor. The chair was stained. And I found a pair of women’s panties on the floor at the back edge of the TV stand. 4/5 stars for their help and understanding my situation. 2/5 considering the rest.

Pros: convient location close to alot Plenty of parking The gym and pool work Breakfast was ok Cons: bathroom had no vent, mold Staff unfriendly A fly buzzing around

It was good

Good

Good hotel for a couple of nights. Needs to improve the breakfast with better options.

My mother is a cancer patient at MD Anderson so We always stay at la quinta northwest. Thank you for making our stays great.

If i could give this place a 0 i would. The only thing near and clean besides the parking lot was the lobby. We checked in at 1 in the morning. Got to our room & was disgusted. There were holes in the walls, the furniture was broken and missing parts, the bathrrom fan was hanging from the wall and there were roaches. And the elevator down button didnt work. We went to complain and was put into another room that was just as bad. Roaches, a mini fridge that didnt work, the dresser was propped up with a towel. Again, had to walk down to the front desk to complain, was given a 3rd room and the beds looked like they hadnt been replaced in months. Managed to get around 3 hours of sleep. I called hotels.com to complain and to cancel my reservation. I wouldnt in no way recommend that dump! I even asked the management do the check the rooms, i was told yes. I asked do they treat for insects and i was told yes which was a flat out lie 2xs. I took pictures. The city of Houston needs to investigate them. A lady who overheard my conversation stepped up and said she had gotten bitten by something. Hotels.com you need to drop them from your platform!!!

I was traveling with my dog and this hotel was the closest one to the seminar we were attending that also allowed dogs. First impression as I walked through the door was, "Is this an Extended Stay hotel?" because it appeared that someone's entire belongings, pots, pans, and all were piled up outside right be the entrance and there was a FedEx person explaining to a guest at the front desk that they can't deliver to hotel rooms. The entire 3rd floor and my initial room I was given smelled like smoke. I double checked my hotels.com booking to make sure that the room I booked was nonsmoking (it was) and when I questioned the front desk, the guy was like, "We are non-smoking, but sometimes people smoke..." My TV didn't work in my room, so I requested and received a new room, which smelled less like smoke. (Because I had a dog, I had to remain on the 3rd floor.) However, my TV would not turn off and I was unable to adjust the volume with the remote even after replacing the batteries. I eventually located the manual power button and was able to turn off the the TV on my 2nd night. When I walked my dog, there was one patch of grass where large cluster of roaches literally were scattering. (We avoided that patch the rest of our stay.) The one plus is that the hotel is near some restaurants. However, if I ever find myself in this area again, I will just spend a little more money for a nicer hotel. I'm not picky and I'm usually a La Quinta girl, but this one was more like a Super 8!!!

Still trying to get a refund! This place is horrible. Believe all the bad reviews. Unprofessional and honestly expedia gets a bad wrap for allowing them on their site when they are this bad!

Good location, good breakfast. Hotel smelled l

Room was still dirty when we arrived. Hair still in the shower from previous visitors.

Horrible donor stay they have roaches and I believe bed bugs I’ve been itching since I left there. Do not recommend this property worse hotel/motel I’ve EVERRRR stayed in hated the entire stay. Only good thing was the front desk dude was nice. But the housekeeping kept knocking way before checkout do NOTTT recommend them. I have to get an exterminator now never had bed bugs before and very itchy.

Me tubieron que cambiar de habitación por que el aire acondicionado hacia mucho ruido las camas son comodas el hotel esta viejo y no en las mejores condiciones se siente sucio he usado esta cadena antes y es el primero que me desepciona esta bien ubicado

I had to change rooms twice there were roaches crawling on the sheet

Typical low-cost hotel. Good bargain

The hotel was outdated with the furniture, and there was a roach in my dresser. In addition, the drawers in the nightstand and dresser were opening up without me touching them really creepy.