Rating & Review Keseluruhan Extended Stay America Suites Chicago Elmhurst O'Hare

The unit was comfortable and generally clean; however, it felt a bit outdated. The carpets had a musty odor.

Very clean and staff was very friendly

The rooms are large and bright, but the property shows wear. The rooms are advertised as having fully eqipped kitchens but there are no dishes, glasses or utensils. Had to go to the desk and asked for plates, knives and forks and got handed 2 of each. Made another trip for a coffee maker and another for water glasses. The clerk said that they didn't have any glasses just cups. I pointed out that the signage in the hotel claim a fully equipped kitchen, the answer was "that's all they give us". I stated that it was unacceptable and should be escalated to management. I was told, "You talk to management". The evening clerk was not helpfull and very unfriendly. I cannot recommend this hotel.

Dirty, stinky room. Very unhygienic!

Key entry did not work Noisy all night long

Every thing good, except no toiletries and $33 early check in fee.

Adequate condition.

Furniture old and broke floors carpet dirty and smel like a wet dog no hangers for my clots battery bad in remote control don’t clean the room until we leave

Nice area

It was much too expensive against the state of the property. Not offering proper and enough breakfast.

Place is dirty and they never cleaned the room, even when requested. It’s old, dirty, and nasty

I had to refund the stay because there was only one room available and it smelled like smoke. I was told to sign a form that agree not to smoke in the rooms; just to get a room that smells like smoke. It was a horrible experience and unacceptable.

We have never stayed at such an unsafe hotel before. The people that lived there were very concerning, majority were high on something. Our room constantly smelled like wet dog. This morning there was a dog outside of our room that was viciously growling and barking. My sister stayed in another room on the first floor that was infested with ants crawling on the wall. All around awful.

This has got to be one of the worst hotels I've ever stayed at. It almost felt like a crack house and not a good one. The room smelled like smoke even though it's supposed to be non-smoking and smelled like pee. I called ahead for a late check-in because of a flight but when I showed up nobody was here to check me in finally a lady did come to help me and she was as nice as she could be but it was late. The room was definitely dirty the door had weird stains on all over it the floor was sticky. Some of the towels were yellowish and even one had small blood stains. It was already 2:30 in the morning by the time I got comfortable so trying to get a refund and finding another hotel wasn't going to happen. I ended up sleeping in my clothes on top of my jacket using my duffel bag as a pillow. Would never stay here again or any hotel in the chain. You should avoid it at all cost.

Poor breakfast, some of staff werry unpleasant. Low price justify some of that.

Facility assured me that I would have a handicap room upon reservation. I was assured again the day prior to check-in. Then upon check in I was told that the room was occupied by a long term tenant WHAT?????

Checked in very late due to a missed connection at O'Hare. The only reason I did not leave and request my money back was that this was my one option to get 3 hours of sleep at that point. Trust your instincts, this place is disgusting. It was dirty and smelled terrible. Fresh blood stains on carpet and parts of the kitchen had not been cleaned in a while... Or ever. Front desk was nice and polite which is pretty much the only good part of my stay.

Arrived late. Someone had urinated in the toilet and did not flush. Room had not been swept. Fridge in room rattled all night. Would not stay here again.

This hotel has great personnel very friendly and ready to help in every aspect. Only thing I did not like my neighbors smoking was very uncomfortable. I let the personnel know but was told I was told they count do anything, they had to actually catch them in the act. Like I said very uncomfortable.

Assigned the wrong room from what i booked