Rating & Review Keseluruhan NORTHAMPTON WEST M1, JCT 16 by IHG, an IHG Hotel

Good value clean hotel . Friendly front desk .

Quick welcoming check in. Plenty of on site parking. Comfy room. Everything worked ok. Gave my feedback to the reception manager when I checked out this morning.

Very good, clean, staff friendly. Had abit of disappointment aroubd the food but that was a minor, it was sorted quickly. Would stay again.

Booked this near motorway hotel to break up an overnight trip. Room fully paid in advance. Arrived at 1am to be told it was overbooked, and we and our family of 4 would need to find somewhere else. Receptionist was apologetic and helpful, but it took 30 mins to locate another room a further 50 minutes drive away. We then had to pay again for this and will now have to negotiate a refund of our prepaid room. No attempt was made to contact us beforehand to warn us there was an issue.

Good for family stay

Very handy location. Simple but pleasant hotel. Friendly and welcoming staff. Ticked all the boxes for us.

Disappointing stay overall. Warm welcome but rooms were just off of lobby with lots of noise late into the night. Food choice in the restaurant was limited and the food was not great quality when it finally did come out. The manager on the Saturday was particularly rude and moaning about customers within earshot of others. Location is handy for some local events but not sure I’d stay again.

24hr room service was not offered when we arrived at 2130hrs, just eat was.(stop serving food at 2100hrs) Ordered and delivered approx 2200hrs, rudely told by the receptionist we couldn't eat our food in the bar area. Booked 2 rooms but when we arrived they were both at either ends of the hotel, also, the neighbours attempted to get into our room via the adjoining door at around 1am. Made reception aware the next day to be told they'd inform management, still waiting for any kind of contact

Staff were very helpful. Breakfast was very good

Perfect location for travelling to Silverstone, friendly staff and good breakfast

Cheap and good breakfast

The hotel itself is fine and the rooms are clean and comfortable however the breakfast was abysmal. Very poor offering. This was the same both mornings over our weekend stay.

Excellent in every way from start of stay to finish. Would highly recommend.

Clean comfortable hotel near the M1. Good controllable aircon. Breakfast unremarkable.

The staff were very friendly and the location was very convenient as we headed down the M1. No noise from the motorway and the decor was very modern. Beautiful views from the windows of the neighbouring farms and livestock.

First rate.

Very warm and helpful welcome, decent evening meal and breakfast, staff are good. Lots of parking on site, clean room.

All good. Modern, clean and friendly

Great hotel, excellent staff.

Very friendly staff in quiet location but a limited menu