The hotel needed to be updated. The ceiling in the shower was peeling. The front desk staff was courteous but on two occasions no one was readily available. On Sat. Evening I waited over 5 mins for someone to come and provide extra towels. On Sunday morning, my husband waited to turn in room keys but the employees was running the cafe. My husband was disappointed the coffee in the lobby was a charge. At your more moderately priced hotels you have coffee and breakfast included. Pillows on the bed were flat. Room was not freshened for 2 night stay.

Very clean and comfortable 👌

Nothing went well during my visit. Front Entry door wouldn't open with key card. Sink stopper didn't stop the sink. Mattress had a wire from the coil spring that stuck through the fabric into my ankle. Mattress had heavy nap gathered across it and into the seams. Looked like dust and dirt or something else. Dead bolt on the entry door would not engage to lock. And The refrig was located to close to the night stand making a trip hazard near the TV cabinet. I moved it. NO PRIVACY , NO DOOR between the entry way past the wash up area and the bath room.. The front desk clerk said it was an old hotel and nothing gets done on repairs.

Really enjoyed the balcony. Staff were friendly and helpful.

Several things did not work, most notably the AC, and the employee response was disheartening. I was also charged for parking, though on your site free parking was noted. My calls to discuss this with the manager were not returned.

The staff were all nice and friendly, and it was in a convenient location. But, the building itself definitely needs some maintenance. I didn't notice until our check out morning, but on the third floor, our room had some water damage and a pretty long crack in the ceiling - luckily it was sunny during our visit and we didn't get leaked on, but I wished I had noticed sooner to mention it. And the beds were probably the most uncomfortable hotel beds I've ever slept on. Everything was NEAT and CLEAN, but I was restless throughout the night and woke up aching and sore. We didn't go swimming so I can't comment on the pool at all, but the location was close to the mall and not too far from downtown, so it was nice and convenient. It was also behind a goo bit of trees so even though it right on a main road, it was nice and quiet.

Very comfortable room & bed. Good TV reception. No free breakfast, though. That was disappointing.

The hotel interior was dark and dreary. Needs some TLC

Yes shops as well as food places and a mall. Not far from downtown. Quiet relaxing atmosphere 😌

The staff, most of all, made my short stay a very pleasant and memorable. Thank you.

Entrance is a bit hard to get to

Long waiting times for check out! Need more staf!

Great place to stay. Clean and good location

Found the pills in the sofa, service rude

The property is very clean. The staff is wonderful. Customer service is always awesome when I stay. I always stay at a Marriott property when I’m traveling

The hotel is perfect and clean , the staff was very rude they not smiling either , they not service nothing even cup off coffee, the parking not free , and is not cheap at all. At least service coffee good brand on the lobby it not cost you much .

I really like the balcony area and the bed was very comfortable. Very clean and the staff was friendly.

Good morning, I am a loyal customer of Marriott Hotels because of their excellent attention and cleanliness and locations. First, I would like to thank you for your valuable time and addressing this matter at hand. For the record, this is the 1st time I have asked and demanded a “REFUND”. From the moment we arrived, after checking in with the front desk we parked as instructed and went around the east side of the building. Where the back door was open with a chair and we were greeted with abandoned boots and other belongings in the parking area! The entrance rug was dirty with stains and not vacuum. The inside of the elevator was the same. It got worst, once we got into our room #231 at the end of the hall next to the highway! I understood we were in for a bad stay! Here it comes, these are the facts for my “REFUND”; German Roaches on the counter at night! Missing Hair Blower in restroom Dirty Furniture with Stains Tub with Dirty Ring Floor Dirty Low Roll Toilet Paper Coffee Maker not working Balcony never been cleaned Front Desk Refused to Provide Coffee Worst of all, Elisabeth Austin, G.M., simply never addressed my complaints! Attached are all the supporting pictures to back up all my allegations! Now, let's be clear, I paid insurance and I expect a quick response and need the “Regional Manager”, to the Marriott Hotels in order to bring this matter to his attention.

Nice staff, nice property, safe space.

Staff was awesome. Everyone was so friendly and helpful. I’ll be in Savannah for business a lot soon and this hotel will be on the top of my list.