Clean rooms staff was very

I stayed for a week. Nobody at the front desk smiles or says hello as you walk through the lobby. Front desk manager is rude and keeps his back turned to guests as he leans on the counter talking to staff. Bar staff and restaurant staff are friendly. Paint is falling off the ceiling over the pool. Bed was comfortable. Shower was very good.

Parking ok no bar

perfect not one complaint

There was a fire at the hotel - we stayed outside for 1.5 hours - hotel offered no blankets , comforts some had no socks or jackets - we had to get out - then no communication next day - like all is rectified , have some free breakfast - no nothing - it was hard- I couldn’t warm up for a long time next door McDonald let us get warm and use bathrooms a- a plan for host should be considered

Wifi terable

Family trip- good pool , very warm and close to Science North!

The Jet bath was not working in the room and this qas very dissapointed after paying so much for the room

The room was full of landlord specials. The jacuzzi tub did not work. The shower was like getting firehosed.

Fridge in room was broken and interior of room and general property was in dissrepair. Ceiling at the pool was falling apart. No smart tvs and basic cable

Great place to stay

Quiet and comfortable

It says there’s a hot tub but there isn’t

Exactly what I expected, clean friendly service for a one night stop on my journey. Restaurant is good in hotel and lots around if looking for more.

Yes

Yes

The bed had a huge dip in it. There was discarded food in the hallway when we checked in at 3pm. It was still there the next morning at 730am when i went out for breakfast. I didnt have my phone for a photo, but there were bugs all over it. When i came back 45mins later it was finally picked up after nearly 17 hours. And to top it all off, when we checked out, i provided my room keys, she checked the paper work and said nothing at all, other than, youre good to go. No thanks for staying withbus, how was your stay, nothing. Terrible customer service. This was our go to destination when visiting Sudbury. At least 4 times a year. This will be our last time. You figure for 315 dollars a night you could expect a certain level of customer service, cleanliness and a comfortable bed

hockey season... adults drinking in the hallways, kids running around all night... it was insane but overall a good nice bed to sleep in... just wish I got some sleep

The room was ok. The beds were smaller than queen size. The front entrance was full of grit and winter grunge but the manager and staff were just talking and chatting amongst themselves when any one of them could have been on the broom and mop.

The staff were friendly, room was clean and spacious. Would stay there again. We also enjoyed a wonderful meal at the bar.