We checked that we could get an accessible room before making the booking. We also stated our requirements on the booking form. The request was on the system but unfortunately not fulfilled. We were told if we didn’t accept the room, we would not be refunded (even though the hotel had admitted fault). We were then taken outside (in the rain), to go through the bar, restaurant and many doors before reaching our room. The rooms are extremely outdated, with no air conditioning and the radiator being on, with no means to turn it off. The tiny gap in the open window did nothing to help the situation. Accessibility for wheelchair users is ridiculous. I can honestly say it is one of the worst, disorganised places we have ever had the misfortune to stay at

?

The WiFi didn't work and my request for action was ignored.

Room was ok and spacious but a bit tired in places. The spa was good big pool but the jaccuzi was not great and the showers in the changing rooms not good and smell. The breakfast was extra £16.50 per person and not a great choice, not the staffs fault they were great.

The pool area was nice and clean and the room was large and comfortable. The staff were super friendly and the food in the restaurant was really nice and reasonably priced. A good distance from the costwolds makes a nice base. Parking is cheap and plentiful. A good stay. Would recommend.

After check in, we went to our room (140) which had a double bed in one room and 2 sofa beds in the adjoining room, lots of space for everyone! One of the sofa beds wasn’t made up so I asked reception for help. They quickly came along with bedding and we went for a swim before dinner. Dinner was served in the bar as there were too few guests to use the restaurant. The food was standard hotel price and quality, it filled a hole but wouldn’t be a reason to return. We returned to our room and despite being a bit too hot, we all slept well. We woke in the morning and fitted in another swim before breakfast. Someone had registered for breakfast under our room number - a non resident and his kids freeloading. My daughter began itching her arm but I thought nothing of it. Over the course of the next couple of hours she was itchy all over and when I looked she had red itchy spots all over both arms, her shoulders and back. I emailed the hotel to let them know so they could check the room/sofa bed and bedding but they haven’t replied. We were due to return on our way back home but have managed to cancel this. We are now out of pocket for antihistamine, creams and washing our clothing at 60 degrees but we learnt an important lesson. I have stayed in many hotels and never thought to check for such things. I don’t think I’ll ever sleep anywhere again without a mattress inspection.

No hot water in our room unable to shower or bath in the morning Room in need of revamp Leisure facilities in need of revamp Food was not hot when served Staff unwilling to help? Unfollow not a great experience

Lovely and friendly staff. Happy to help anytime.

Spa wasn’t open because of being short staffed (can’t be helped not a big deal) Hot tube was too cold not enjoyable. Was no coffee in the room. Had tea and decaf but no coffee. Was also told to bring towels back up to room after the pool to carry on using as they were low on towels. Had dinner there food was really good. However the staff member was rude. I had asked for a drinks menu she told me it’s on the website honestly thought she was joking she was not. I googled it after a few minutes I couldn’t find it. She came over asked if we knew what we wanted to drink yet. I answered I’m struggling to find the menu and she just said I will come back then. Could have just helped and told us what was on the menu. Also, the shower water in the room gave me a reaction didn’t have this problem in the showers at the pool. No idea why but concerning Overall, wasn’t exactly relaxing or that enjoyable.

We stayed as a small family during the Easter holidays, mainly to use the pool and spa facilities, with the hotel’s proximity to Gloucester Docks (around 2.5 km) also a key reason for booking. Overall, the experience was mixed. On arrival, our room had issues—most notably the shower. The bath–shower mixer tap diverter didn’t work, and water pressure was extremely poor, to the point even a bath was just a trickle. At £120 midweek (without breakfast), this didn’t feel good overall value. That said, the sole reception staff member was excellent. After a couple of prompts, and while clearly managing the desk alone, he moved us to a suite around 9pm, resolving the issue before bedtime. He also explained the water system is quite old, which may account for the pressure. The pool and spa were clean and functional—the sauna and steam room were up to temperature, and the gym well equipped—but overall felt dated and didn’t match expectations set by the price and photos. We didn’t use the restaurant/bar on the evening or for breakfast- there were no evident menus beyond an A4 printout, and pricing felt high; it was empty whenever we walked past. More generally, the hotel doesn’t match the polished Expedia photos. It looked dated, and even after the room change, the amenities and bedding were below expectations, particularly compared to Premier Inn. In summary, excellent staff, but the property and value for money unfortunately fell short

Staff were really friendly and helpful. Room was clean and cosy but a lot of mould on the inside window frame

Will never book through Expedia again!! Shocking customer service.

We didn't have breakfast. The room was clean and beds comfy, but the shower was very weak and kept falling forward so difficult to use. The pool is warm and usually nice but a large group of teenagers took over the pool and we had to leave as my daughter became anxious. Previously we have enjoyed the pool.

Breakfast was good, Staff very friendly and helpful, not all rooms have a fridge though.

Friendly check in with Dylan and Aiden. Modern style hotel, very spacious. With a health club and spa which we didn’t have time to use but we could see people arriving to make use of. Good size restaurant and bar area. Menu a little limited for the restaurant but it was okay. Room was clean and spacious. Bathroom clean although shower not very powerful. It was an overnight stop so more than okay for that. Staff were friendly and helpful.

All felt very dated. Walls and floors all paper thin, could hear everything from folks waking at 6am, with the addition of construction work right outside the window at 7:30am. Rooms, whilst clean, were basic and tired, and far too warm with no ability to adjust temperature. Pay and display parking (with no guest discount) is a bit odd too. Not sure what grants this a 4*, but it certainly isn’t. Get what you pay for.

Room was okay. However walls appear very thin, TV signal quality was pour , Wi-Fi was extremely flaky , and the shower was like an old man with prostate issues. Breakfast was okay, bed was comfortable

The room was cold. The shower had no pressure in the water. I went to reception and reported it and nothing was done. I then woke up in the morning at 6:30 am with builders working and swearing outside my window. I wouldn’t stay here again I actually went to reception reported it in Them in the morning and nothing was done. Just a gentleman said I’m sorry and the staff on the Knight said the report the shower to the duty manager but that wasn’t done the only thing I enjoyed was the swimming pool and steam room don’t stay here to noise and cold

We thoroughly enjoyed our stay at the Gloucester Robinswood Hotel. In particular the staff were all extremely friendly and helpful and nothing was too much trouble. The room was clean and spacious with good amenities however the bed was slightly firm, however this did not detract from the overall quality of the room. The leisure facilities were very good, the pool was warm and on both occasions we visited it was not busy. It was also handy that the hotel provided towels for guests using the leisure facilities. The only criticism was that the young lady working in the leisure centre lacked some customer service skills. The breakfast was extremely tasty and there was always plenty of food on offer. It was a nice touch that the chef came out and greeted all the guests in the morning and ensured all guests were enjoying their breakfast. A big thank you to Sharon who accommodated us on our final morning after we arrived slightly late for breakfast meaning we could still enjoy a breakfast to our liking. We would definitely stay again.

The room was nice, it was clean and we enjoyed the swimming pool, it was warm. The shower was disappointing as it was weak, difficult to clean hair after swimming.