We had a family room wasn't very nice...looked like some sort of meeting room or something. Very odd design, in rather a tired state and oddly furnished. The bed was in a separate room with doors and was nice but the bathroom tiny and felt like in a broom cupboard. Our Key card failed everytime so had to walk back to reception leaving my son and bags etc. The room was all the way at the back of the hotel so this was a pain, too. Reception was deserted, apart from on arrival where I had a lovely chat with the staff member about martial arts. Very bad especially when needing a key card redone in the evenings. I called the number as said on reception phone to alert staff but no answer. Maybe staff shortages or just one person on night shift but really annoying and bad customer service. There was a fire alarm at 3 am and not only was this upsetting, scary and exhausting after our 7 hr drive, but it was badly managed by the hotel. Or didn't seem to be managed at all. Again assume due to not enough staff but the guests were left to sort ourselves out, no one came to role call/count heads or to tell us to come back in etc. Absolutely awful. Rumours were that someone was smoking and the night shift guy was checking rooms but not good enough. A member of staff should have come out to check us and keep informed. At breakfast- a great selection, unfortunately the eggs we ordered arrived after finished our plates. Took 20mins to scramble them! Jacuzzi didn't work. 😞

staff were great but in big shortages, the place is very dated,wouldn't recommend

All staff lovely thank you room was okay but prefer just double bed .breakfast lovely the hot pool was to cold .everything was good experience.

Invoice was incorrect £13 added for no reason. Took several phoncalls to have

Lovely room absolutely amazing pool and gym really happy with my stay definitely will be back

Rooms first class

Very disappointed in the Privilege upgrade room, very dated and below standard to many hotels standard facilities, noise from next room tv from 11.45pm until 2pm unbearable, staff did go have have a word once we spoke to them but made our stay unenjoyable.

Room was fantastic and staff were great. Only negatives were that the hot tub was cold and the shower in the room had very poor water pressure.

All staff make such an effort to make you feel welcome

nice room - nice facilities - room had a light which would flicker but it was no major issue. breakfast was quite nice.

A tired room, very cold - was supposed to be a privilege room but fell short. mismatched furniture, shoddy bathroom with cracked tiles. VERY cold room

Clean room, good facilities

The room was fine but we had upgraded and it was the farthest away fro m everything on the first floor the staff were fine but said the privilege rooms were all that far away and even a disabled room was that far away but on the ground floor

Lovely night. Staff were great and a fantastic breakfast.

rooms are clean , decent breakfast buffet, good location

We have stayed here several times as the location is excellent for our visits to see relatives. It has become apparent that this hotel requires significant investment and updating. The rooms are pleasant enough and the beds comfortable, but they are looking tired . On this visit, we booked a Privilege Room, but it didn’t feel like an up grade. It was cold on entry and didn’t warm up much despite having the heater on permanently. The bathroom just isn’t up to standard - no heated rail so towels don’t dry, no shelf, no hooks and of more concern, no grab rail in the bath/shower and no non slip mat. We did ask at reception for a bath mat but nothing appeared. On top of that, there was the fire alarm at 2:30 am one morning (false alarm) for which no hotel staff appeared to be in control of. The breakfasts are usually good here though one morning the hot food items ran out and were not replenished for some 10/15 minutes. We have some sympathy with the staff who generally do their best though as with many places, there are not enough of them. We would stay there again due to the location but improvements would be appreciated.

On the first night, we had a fire alarm at 3 a.m. It took the night auditor 30 minutes to turn it off. No complimentary gesture or apology was offered. The hotel is outdated for a 4-star property. The bathroom silicone is moldy, the carpet is stained and needs a deep clean, and the room was very dusty. The reception staff were not helpful, the phone was not working in a room so hard to get the reception.. and when the shower temperature kept going from very hot to very cold. Coffee and tea were not refilled, which is disappointing for a 4-star hotel where better service and cleanliness are expected.

Really helpful, friendly staff. Clean rooms though rooms are a little dated.

Room was cold on arrival and struggled to get warm all during our 1 night stay. Furniture and decor looked a bit tired.

Rooms very dated, bathroom was mouldy and plug full of hair! Piles of dirty room service plates, empty bottles of alcohol piled up in the corridors on arrival. Hot tub was freezing and changing rooms are dirty. Health club is also very very dated! Extremely over priced for the quality of the rooms.