NOT a five star. More like a 1.5 star. Reminded me of a dirty dorm. With the exception of JJ the bellman, staff is rude and unhelpful. When we found disgusting clumps of hair in our bathroom we changed rooms. Another loud room with cheap and old furniture that showed signs of water damage. Beds were extremely hard and uncomfortable. You get one skimpy unwashed blanket. Towels were very thin and threadbare with holes. Flimsy door without a deadbolt or extra lock made us feel very unsafe since the lobby is not secured. We left after one night despite having prepaid for three more. I’m very disappointed that this hotel is portrayed as something it’s not.

El hotel está bien, pero ya está viejo y le falta remodelación, fuera de eso, muy buen servicio.

Staff was nice, room was clean, great location, easy access.

Dejan mucho que desear las habitaciones. No se encontraba del todo limpia, así como el baño y regadera.

Habitación vieja y fea algo descuidada

The room was somewhat clean,

The location is right on the very edge of Roma Norte and a bit too close to the not so nice area. The room was okay, but some things could be improved. The first night I discovered there were no blanket in the room at all and had to call at 2:30 am cause it was cold in the 40 deg Fahrenheit. The heater does not activate in the hotel. The floors have no carpeting and the tiled floor can be cold. They do not provide water bottles every day which they are supposed to. The room lacks basic amenities like a hair dryer, iron or coffee maker. The bathroom supplies such as shampoo and soap are inconsistent. The terrace on the sixth floor is advertised, but my friend and I had to wait an hour for them to turn on the light fixtures. The restaurant downstairs has mediocre food but the price is higher than normal in the area. On the positive side, the staff are nice and helpful. They allowed early check in and late check out which was super helpful. I was also happy to see a safe in the closet.

Personal amable.

There was no heating. The location is great. Rooms are old.

Bien comunicado, céntrico. Muy limpio

si amable

Excelente atención . Servicios de habitación perfectos . Limpieza y buena ubicación. 4ta. Vez que me hospedó y

El hotel muy bien solo el restaurante muy mal servicio

Limpieza, atención lo cómodo y amplio de la habitación

Nice and simple hotel in a great neighbourhood in Mexico city

Ok

Yes

Atención de calidad . habitación limpia ,.regaderas , baños en perfecto estado.b

Muy buena opción, muy limpio

Si muy bien