Unfortunately the experience was average. The hotel is not representative of 5 stars standards. The rooms are below basic without any amenities. We had to request a kettle and we received a broken old one. It also arrived dirty. Overall it’s clean and you can tell that the staff are trying their best. The SPA was full of children and the relaxation area was without cups. There were towels everywhere…. Just not the experience you would want from a luxury hotel.

Check in was dismal. Said they would text when room ready. No text. Enquired in person at 3:00 and told room still not ready. No apology.

Mycket bra

Room was perfect. Hotel facilities are excellent.

Städrummet mittemot vårt rum var störande. Ingen AC tillgänglig. För mycket skrikande barn. I övrigt var vi nöjda med allt.

Yes

Destaca por la amabilidad de sus empleados. El desayuno es excelente.

This hotel gets pretty much everything right: comfy large bed, large bathroom, an air conditioner that is both quiet and effective, friendly staff, especially housekeeping. Parking is relatively expensive, but there is an area behind the hotel where you can usually park free of charge. As well as a restaurant, there is a nice outdoor informal cafe that also serves food. Highly recommended.

Gteat hotel, great location, beautiful stay, staff very nicevand helpful

Fantastic stay . Very well organised hotel . Everyone pleasant and helpful

Nice Hotel

Well appointed, lots of food choices around, reasonable breakfast, very helpful staff, spa and sauna on premises.

Tout est parfait dans cet hôtel. Chambre spacieuse et chaleureuse. Jardin magnifique et piscine très agréable

Excellent, and the staff is very very friendly and helpfull. However we have been Missing a wall hook in our room where to hang our coats. The amount of Electricity plugs are insufficient and placed at wrong spots.

Detta är ett trevligt hotell med bra läge i Santa Cruz. Däremot är det inte ett femstjärnigt hotell. Rummen är trestjärniga. Faciliteterna är 4 stjärniga. Servicen är varierande. Viss personal är jättebra. Men många är trötta och oengagerade, vilket troligtvis beror på underbemanning. Om du ska bo i Santa Cruz är AC Marriott ät betydligt bättre alternativ.

Good service. Beautiful hotel

A beautiful hotel in a lovely setting.

Fantastic hotel, very convenient for the city.

Zimmer was super. Sehr zentrales ubd sauberes hotel.Parkhaus war auch unmittelbal in der nähe. 12 euro pro tag fürs parkieren ist ein fairer preis. Essen war gut. Personal freundlich und zuvorkommend.

Wonderful clean room and very helpful staff. Spa and treatments excellent, pool great, ccannot wait to return