I have to say, we were disappointed. Although the hotel is lovely and the location perfection, the staff were not what we are used to at this level of hotel. There wasn’t anyone ever manning the door, concierge services didn’t offer support on their own and didn’t really have answers when we asked questions, etc. That being said, the staff at breakfast were lovely and on their game, but for the cost of the St. Regis, every element of the stay should be flawless.

The room was very big and well decorated, the staff was very helpful

immaculate rooms great food tentative staff

Great place

Goede ligging, heerlijk ontbijt, geweldig personeel.

Equipe excelente de concierge e mordomo. Acomodação encantadora.

The staff members were so welcoming and did everything to make our stay absolutely perfect. When I return to Florence, I won’t stay anywhere else. Eduardo at breakfast gave the most amazing shopping recommendations and made the stay even more enjoyable. From the front desk staff to the butler team, our stay was the best ever!

Top notch service

Súper bien mucha atención solo el Desayuno terrible pero no me lo cobraron eso hala bien del hotel súper bien todo su personal

The hotel was very clean, the staff were fantastic and the hotel is more importantly very dog friendly

スタッフの感じが良い

Our stay was amazing, the room was great and the staff was fantastic!

Nice property in a great location.

We loved the room service and check in/butler experience. The hotel is very clean as well. The spa experience was so-so and the taxi service was unprofessional and much below standard.

Wonderful stay for 7 nights in Feb. The staff in the HOTEL are top notch and will stay here again. Easy to walk to all locations and the concierges are very good!

Love

Very friendly and helpful staff . Will definitely be back.

5-star experience. One of top florence hotels for comfort and convenience. Every request was granted with smiles, incredibly personable staff and simply nothing negatve. Wonderful location, ambiance, food and assistance. Hope to return!

Très bel établissement situé proche de l'Arno. Le centre ville historique est à quelques pas. Très belle chambre et équipement intérieur. Magnifique salle de bar, restaurant, petit déjeuner. Le service est irréprochable. Etablissement dont les prix sont élevés, mais en rapport avec le lieu, la qualité et le service.

バトラーの方々が最高でした。全てにおいて最高のホテルです。