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During our stay at Niagara Falls Marriott Fallsview Hotel & Spa from February 21 to February 22 in Room 2030, we experienced several issues that significantly affected our comfort. The room was extremely cold and felt freezing throughout the night. We contacted reception twice regarding the temperature problem, and although a maintenance staff member attended and assured us it would be fixed within fifteen minutes, the issue was never resolved and the room remained cold overnight. Additionally, there were no complimentary water bottles provided, and the overall service and breakfast experience did not meet expectations. As these concerns were reported during our stay but remained unresolved, we would appreciate Expedia’s assistance in reviewing this matter and helping arrange an appropriate resolution or compensation.

Yes

Always a pleasant stay. Beds are so comfortable.

yes

Great view from room 2229!

The elevators were not operating well and the thermostat were very hard to use

Ac was not working - we called down but no one answered - we left as we had to go for dinner. When we got back the room was so hot but it was too late to call and we had to be up early for a cheer comp. valet was short staffed

The hotel is in need of a renovation. The rooms are a little sad, worn and gloomy with a strange oder.

Good room, modern, neat and clean. Parking is a real problem - main entrance gets clogged with people checking in/out and valets get testy. Real parking is a 10-12 minute walk from lobby to an outside lot which itself is quite full.

Beautiful room, beautiful view, beautiful country.

The check-in time was longer than expected as there was only 1 staff member responding to clients. While I appreciate that it is low season, a conference was in town and I was both surprised and disappointed by the wait time. Valet staff were very nice, but required a 30-minute advance notice/text. My “premium” room was dated and did not meet expectations. The higher charge for a falls view is a bit of a joke in the winter as every day was foggy and the falls view was zero. Overall, an OK stay, but not one that compares to my other Marriott stays.

The view

V v very nice

Very disappointed with our stay at Niagara Falls Marriott. The check-in staff was impatient and unfriendly, which made us feel unwelcome. When we entered our room, there were small flies inside. We requested a room change (we had paid for a higher floor), but were told none were available. We then asked for housekeeping to clean the room and were told it would be done within 10 minutes. However, when we returned, it was clear no one had entered the room. We also requested slippers at check-in, which were forgotten and required another call to reception. The spa experience was nice and enjoyable, which we appreciated. However, the overall service did not meet the standards we expected from a Marriott property.

Check in took very long. Parking situation is not great. Room itself was nice. Loved the fallsview.

Room was clean, staff friendly. Did try and get a deal on the buffet breakfast , no success 😏

Will stay again, food selection was fine. Walking distance to everything. Rooms were clean n quiet.

Everything was excellent. Room needs to be renovated. A little dated

Excellent views. Clean room but no bottle water in fridge. Parking way to expensive