Room was spotless, spacious and had plenty of amenities. It’s a stunning hotel, great food in the restaurant, excellent service. Our only disappointment was the spa and pool not being open (as being renovated) which we didn’t know about until after we had booked our non refundable room. But overall an excellent hotel.

Yes

Piano playing in lobby until 11pm. No sound insulation as rooms face into lobby and old windows

Awful service. No attention to detail, unwilling to help.

Wonderful Hotel !

Amazing stay, room was clean, breakfast was great, afternoon by the champagne bar was wonderful, would stay again! The staff were super friendly and helpful.

This was my second visit. The room, like before, was nice and clean. I got a great rate on an executive room, much appreciated. All I would say is that the rooms on level one do look out directly onto customers drinking in the palm court, so privacy is a problem on that floor. Other than that, it was a very nice stay!

Great

Great

Great

Great

Amazing

Great

The best hotel in London

Everything including service was great, it was jusy that the rooms seem a little dated for the price, also there were hardly any sockets in the room which was a little annoying.

Todo muy bien perfecto

La comida excelente todo muy bonito y limpio y la atención excelente

Still my preferred hotel in London.

Great hotel! Room was large and hotel was clean and well decorated. Breakfast was great

We were greeted by a lovely receptionist, who knew we had dtayed before, met our request for a high floor and confirmed we had a room upgrade. Excellent! The hotel is beautiful hence our return. Our room was large, clean, warm with comfortable bed and most things ypu would expect from a 5 star except a stocked mini bar. We had lovely drinks in the champagne bar and our waitress was lovely. We had room service, which whilst was expensive, came within the allotted time and was tasty. Unfortunately we had a rude family with young children racing up and down the corridor until gone midnight and the acoustics into the main palm court area are weak so you cant sleep until the dinner service has completed. The last time was stayed we faced the roadwhich was strangely quieter and we didnt have other rude guests disturbing our sleep.