Rating & Review Keseluruhan Moana Surfrider, A Westin Resort & Spa, Waikiki Beach

It being on the best part of the beach!

This was our third stay at the Moana, but unfortunately, it will be our last. It feels as though the spirit and charm that once defined the hotel have been lost. The staff were noticeably unfriendly and hard to find, and there were very few umbrellas or cabanas available for rent. We were also disappointed to be woken one morning at 7:00 a.m. by construction noise and the next at 6:30 a.m. by fire alarm testing. Ironically, the only real peace we found during our stay was when we escaped to the North Shore for the day. When we raised our concerns at the front desk, we were told that nothing could be done. We requested a later checkout to help accommodate our long, late flight home, but were told that wasn’t possible—despite the fact that we had been flexible with all the ongoing renovations. To make matters worse, the front desk staff pointed out that “your room will double in price by next year,” which only added to our frustration. Throughout our stay, we felt overlooked and unappreciated, despite the price we paid to be there. Speaking with other guests, we realized we weren’t alone in feeling this way. We also booked through a third party (Expedia), and unfortunately, it seemed we were treated differently because of that. Overall, this stay confirmed that our time at this property has come to an end. The ohana and magic that once set the Moana apart are gone.

Great location, service, etc. however, prices for food and items are marked up considerably and they did not permit delivery of DoorDash while usingthe resort. Otherwise a great time!

Amazing!

This is easily one of the best hotels in the world, for the beautiful and tranquil setting, and overall positive vibe. A must-stay for anyone and everyone.

Nice hotel. Some staff need a little more training

Amazing place, Amazing atmosphere

Evening was great! Although they need to work on they're Mai Tai's.

Very good place to stay

スタッフが素晴らしく、親切。 景色が良かったです！

Awesome location

Very nice hospitality of all staff I met.

宿泊部屋は、カラカウア通り側だったので、通りの騒ぎが夜遅くまで続きうるさかった。また、寝付けなかった。

Property under renovation, small rooms.

Love the vintage vibe of this hotel. Wonderful Location.

I did not like walking out in the street to get back in hotel I am 72 and did not like havng to weat my bathing suit out on the strert. Felt like a second hand unwantrd guest No one told us anything about the amenities available . Sad experience

Service was excellent

I love the moana surfrider - the tower wing is my favoriote

Was thrilled to be there with the exception that carpets stained white socks in our room within 1 hour - gross. TV didn’t work at end on 10 day stay, shower door and patio door kept sliding off the tracks, we could hear electrical buzzing as if something is shorting out, desk light started buzzing and flickering, closet doors appear to have water damage from a flood? On third floor, bathroom shower temperamental, diamond wing appears as if it’s out of the 80’s The whole diamond wing is in desperate need of renovation - I’ve seen motel 5’s in better condition Staff were excellent, scenery amazing, shopping steps away but the number of homeless surrounding the hotel and beach let us concerned with our families safety

Excellent property. We will be returning.