Excellent in every respect.

Stayed for 1 night it was amazing, from arriving to leaving the staff were wonderful, Our suite was amazing ,breakfast was included . Wonderful experience

We arrived to a very professional and friendly welcome. The checking in process was quick and smooth. The staff were all very helpful. The room was larger than expected, super clean and looked exquisite. Great attention to detail all round. Thank you, we definitely will be back here.

For the first stay at the Ritz myself and my wife have stayed at some luxury hotels all over the world And to us it would take some beatting CB

宿泊とアフタヌーンティーを楽しみました。 とても華やかな空間と心温まるおもてなしで、生涯忘れられないような経験ができました。 またすぐ伺いたいです。

En helt fantastisk hotellupplevelse. Service på topp!

Best place to stay with best staff in London.

とても素晴らしかったです。ありがとう😊

A beautiful luxurious hotel with exceptional staff, wonderful taste and design breakfast and dinner , a place everyone must visit. 100% recommend. Thank you Ritz ,we really enjoyed our stay at your Hotel.

The staff were all courteous and friendly and we were made to feel special. Nothing was too much trouble.

We stayed 4 nights. the personal is always excellent, well educated the best.. However the housekeeping was lacking and room lacked basic toaltteries making it less than a 5 star (5 star is about details) We had to call and ask a toothpaste etc. My slippers was taken away and I had to call to get slippers. Also middle of our stay a laundry bags and order plates were removed as well making it impossible to place a breakfast card on the door handle. Not even tipping a housekeeping 20-30 a day make no difference..it got worse..robes were removed and not replaced and I had to call about them.. The worst happening was on Friday when we came back after hours outside and our room was cleaned but smelled horrible like somebody had used the bathroom and run out. It was so terrible we had to run out and ask what had happened in our room. Also the receptinist lady just walked in one of the days even we had a sign on the door..she looked surprised making an excuse that was totally off saying we had not left the room in 2 days even we been out all days and room was cleaned daily. I stayed in the Ritz several times in the past in a junior suite or a suite last time in 2019 ..but this time I noticed details that make the hotel less than than a 5 star expect the personal that is alway the top. Also receptionist Noa or something was excellent absolutely the best. I hope the renovations ll not destroy the iconic look of the hotel.

We stayed 4 nights. the personal is always excellent, well educated the best.. However the housekeeping was lacking and room lacked basic toaltteries making it less than a 5 star (5 star is about details) We had to call and ask a toothpaste etc. My slippers was taken away and I had to call to get slippers. Also middle of our stay a laundry bags and order plates were removed as well making it impossible to place a breakfast card on the door handle. Not even tipping a housekeeping 20-30 a day make no difference..it got worse..robes were removed and not replaced and I had to call about them.. The worst happening was on Friday when we came back after hours outside and our room was cleaned but smelled horrible like somebody had used the bathroom and run out. It was so terrible we had to run out and ask what had happened in our room. Also the receptinist lady just walked in one of the days even we had a sign on the door..she looked surprised making an excuse that was totally off saying we had not left the room in 2 days even we been out all days and room was cleaned daily. I stayed in the Ritz several times in the past in a junior suite or a suite last time in 2019 ..but this time I noticed details that make the hotel less than than a 5 star expect the personal that is alway the top. Also receptionist Noa or something was excellent absolutely the best. I hope the renovations ll not destroy the iconic look of the hotel.

Top notch service, friendly staff, amazing food and cosy atmosphere

Just stayed the one night but was treated like royalty. Faultless and the little cake they left as it was my birthday was out of this world. The experience has ruined all other hotels for me, forevermore.

London’s most iconic hotel truly shines because of its exceptional staff. I recently stayed at The Ritz London, and while the building itself is magnificent and speaks for its own grandeur, it is the people who make the experience extraordinary. The front office team were outstanding — especially Angelina at the front desk, whose warmth and professionalism set the tone for a memorable stay. Every interaction throughout the hotel’s gilded halls was gracious and seamless, making the entire visit feel special. I highly recommend this hotel and extend my sincere compliments to both management and staff. A truly wonderful experience.

Staff, room & Hotel, all truly 1st-Class Thank you

Beautiful clean room, fabulous attentive staff.

High standard of service

Great hotel, immaculate throughout and the staff were amazing

Didn’t feel well after the Afternoon Tea, so the evening was short and night not so good. A bit of traffic noise outside didn’t make the night better…