The hotel felt a bit rundown. The noise traveled extensively between rooms. You could constantly hear doors slamming from guests and cleaning crew. There was no where in the lobby to sit and lounge unless you were buying food or a beverage. At the end of the night while trying to get warm by the fireplace and no one else there, we were asked if we were hotel guest and also asked to go back to our room. Check in experience wasn’t what I would expect for a five star hotel. Just disappointed all around.