Rating & Review Keseluruhan Extended Stay America Select Suites - Des Moines - Urbandale

The door only opened if you turned the handle up and not down,

On a recent trip to Des Moines, we were fortunate enough to discover ESA Select Suites in Urbandale, IA. General Manager Stephen and Front Desk Attendants Marci and Drea gave us a welcome as warm as the weather outside (which, given the heat index that weekend, is really saying something!), and they were as friendly, kind, and helpful as they could possibly be. The room itself was clean, comfortable, and quiet, and we particularly appreciated the full-size refrigerator/freezer. We also liked the microwave above the cooktop, which was perfect for reheating leftover pizza and making popcorn. We have stayed in places that cost twice as much and which weren't half as nice! We would without hesitation recommend this hotel, and the next time we are in Des Moines, we certainly will return. Full marks!

The location of the property is centrally located in town, easy to get places.

It wasn't clear to me when I booked the room, there was no room coffee pot or coffee in the lobby. The shower water spilled over on to the floor. The place is old and not updated. The staff was very personable.

All on all great stay.. Issues with tv service, which staff did their best to fix, but never did work correctly... Still on 90s type cable coax..so looses signal when too many guests on at same time

My stay at the hotel was pleasant and comfortable. The room was clean, and the staff were exceptionally kind and always ready to help. I especially want to highlight Brittany – a wonderful and cheerful person who made me feel right at home. Thanks to the entire team for their kindness and professionalism. I would gladly return!

With the hotel being just OK, my rating was based on how the hotel smelled and the smaller sized beds for myself and Kids to fit. It did seem very old. However, I felt that it was pretty clean.

Had a great experience the best manager ever clean soft beds

They don't serve breskfast. And we checked in at 8 pm and had to wait to get our room cleaned. Nice hotel. Just understaffed.

Quiet clean room with comfortable beds and nice showers

Had no tv. Was not accomidated for it. The hotel had a bad smell. The shower did not work properly. The bathroom sink had black mold around it.

Terrible experience, dirty rooms and did not accommodate me at all. Would not give me a refund for rooms

The staff at the front desk are very nice and friendly. The manager is very nice and understanding. The only problem is that there are 🐜 ants in the kitchen area.

Convenient location to work to stay during recent snow storm. Facilities set to accommodate long-term stays rather than overnight. Room was average hotel room. Bathroom had tub and shower but no hair dryer or shampoo which should have been stated in advertising.

Tv didn’t work. Paid for a queen sized bed, got a full. No help from staff.

Stayed the night due to snowstorm. Hotel was right next door to work location. If not for the convenience of location would have stayed at a different hotel. Older building. Some plumbing issues in room. Older appliances. Staff was helpful and nice. Room didn't have bathroom necessities. like shampoo and hair dryer. Bed was comfortable just a nice cheap hotel conveniently located .

Quality at a reasonable price with great staff customer service

Liked the fridge. Disliked lack of amenities, no shampoo or conditioner available. Lack of customer service, barely acknowledged when we went to check in.

It’s getting old & falling apart needs a major remodel!! Elevator makes speed grinding sounds when it gets to 3rd (top) floor and shocks you when you push the button to go down. Lot of sunken parts of the floors. No dishes very small room!!

Checked in and legit left after 20 minutes.didn’t even ask for money back or ask for my pet fee back. It’s that bad. Super dirty everywhere. Room was dirty, heater didn’t work. Didn’t feel safe. There is a note in the elevator on what to do if the elevator gets stuck. Like a full list of don’t panic and all the steps to takeof it gets stuck. by the sounds of the elevator I’m guessing it gets stuck a lot. Don’t stay here.