Front desk staff were not only unfriendly, they were unapproachable. We encountered numerous clerks and each one made us feel we were bothering them and we were reluctant to ask questions. The information they provided regarding nearby sights and restaurants was minimal and we were even directed to a restaurant that had a 2 hour wait and we were not advised that a reservation would be recommended. As a VIP perk we were given a bottle of wine to take to our room, but the bartender was not cooperative to give us 2 wine glasses! Very disappointed and we would not recommend this hotel.