Rating & Review Keseluruhan Extended Stay America Select Suites Detroit Ann Arbor Univ S

Hotel smelled horrible. Room desperately needed renovation. Broken furniture. Has kitchen but no dishes or utensils. No desk clerk availabile. Needed to wait over ten minutes to check in.

I would not stay again. I tried canceling, but would not give refund since booked via expedia. The bathroom shower curtains smelled. They need to throw those away and replace with new ones at this point. Whole building was dirty. They NEED to clean or hire more cleaning staff to do a deep cleanse of the entire hotel. I did not trust the bed sheets either. Towels were stained. Just bad experience and would NEVER stay here again.

Bathroom was dirty with out towels, no utensils, loud people at 2:00am etc…

Affordable.

Not so good stood in the lobby 15 minutes waiting for someone to come check us in, no coffee pot only one chair to sit and eat at the table.

Very nice, quiet. Everything was nice. Staff was very friendly. When needing anything we were able to get it no problem.

Dirty, old hotel... Definitely a last resort option. The room had a kitchen but you had to pay extra for any dishes. The staff was very nice but I am very glad we only stayed 1 night.

Very loud and rambunctious.

I did not like that the hotel staff were using a drill at 1:00 am.

Decent size room but they didn't have linens for sleeper sofa then tried to charge me extra for those linens. No dishes in the kitchen. They only had 2 towels in the room that was reserved for 4 adults, and when I went to get more (because they won't bring anything to your room) they said they have been out of towels for over a week. I won't be staying at this property in the future. So if you want a place to sleep take just 1 shower and not eat, this is your place. No vending machines or any kind of food sold here and it is not staffed 24/7. No one there over night if you need anything. Not to sound all bad, they do have a tv and toilet paper in their rooms.

Enough small things were bad to say i shouldve just paid a little more. Always waiting on someone to show up at the front desk, some of the room was upgraded but I'm 45 and the fridge and range were easily as old as me. Never seen a range that old, fridge made weird noises all night long. Cheap tub surround with mildew on all seams. Elevator out of service and we were on the 3rd floor. Nothing tremendously bad but overall this place is well below average.

Property is run down and would have not stayed if we knew

People left their chip bags in the hall ways.

The room needed alot of work. Door was de-laminated, flooring was dirty, walls were dirty, shower caulk covered up mold. Decided to not use the shower because of this. No blankets for the pull out bed. Counertops were stained and dirty. 2 towels for a room that sleeps 5. Cabinets were in bad shape and dirty. Would not recommend this property

The hotel needs to be refreshed, the carpet seems worn and sticky everything is dated, nice sized rooms but poor condition

Need to improve the availability of staff when trying to check in later.

I had a reservation. Upon arrival they did not have a room for me and moved me to a hotel in Novi. I asked them to cancel. They charged me for the room at another city that they moved me to. Horrible customer service. Take a reservation and keep the reservation. Do not move me to a hotel 30 minutes away. This is bad business and criminal for charging me for service i did not receive. Small claims court is in the future.

There wasn’t anyone there to check us in. Children let us in the front door. We couldn’t even get a room that I paid for. I have disputed the charge on my credit card.

For the price and location to the stadium I thought it was fine.

It was terrible. I booked a room on Expedia. When I arrived there, I went to the front desk and they told me that they didn't have a room for me. Therefore, I had to go out, at midnight, to find another hotel. Terrible customer service, would not recommend.