Rating & Review Keseluruhan Extended Stay America Premier Suites Charlotte Pineville Mat

Great place to stay. Best staff I've ever dealt with at a hotel.

The staff is exceptional. Very polite and the hotel is well maintained.

Great place to stay lotsa shopping just across the street.

The amenities were pretty convenient. Saw a cockroach in my room and the pans were very dirty but other than that it wasn't bad.

This is the first time we have stayed at an extended stay or residence type of hotel/motel. It's not exactly the same as a regular hotel. Room payment was expected with an additional deposit at arrival. The additional deposit was charge back to my credit card quicky after we checked out. Breakfast is literally non existent. You will probably need to go out. Maid service is weekly, not daily. You can exchange linens at the front desk. Animals are permitted. I ran into a man with two pit bulls in the corridor when going to look at the breakfast bar. It was not a problem, but a surprise. We only needed a room for two nights and it served it's purpose. This is basic accommodations.

Very pricey…especially for that area Hair left in tub otherwise it was ok

Good place to stay. Suite with kitchen for a low price ($105). Upon arriving, I had to put up a refundable $150 deposit "in case of damage to room". This was unexpected because they have my credit card info (I handed the desk clerk my card). Was told it takes a few days to get the refund.

Staff was great. Close to the greenway for walking.

Traveled to CLT with our 16-month-old grandson to visit family over Thanksgiving holiday. Our room would have been fine if it had been clean, but it wasn’t. I had to go buy a broom (staff said they didn’t have one to lend me) to sweep the floor after our toddler grandson almost picked up what was probably ecstasy or fentanyl pill under the edge of the couch when he dropped his toy. Needless to say, my husband and I were completely mortified because this could have killed our only grandchild. What’s worse is that the front desk staff obviously didnt think it was a big deal, just said “Well, you never know what people leave behind in hotel rooms.” Period. When we checked out (after taking pictures of the pill) we gave the front desk the pill in the tip envelope so it could be disposed of. Front desk staff laughed and said “Well, other than that, how was your stay?”In retrospect, I wish I had called the police, because no one else even cared. Because of this incident and the nonchalant attitude of staff, I will never book with Extended Stay America EVER again. Parents (and grandparents) beware! ESA, please do a better job cleaning rooms.

Good

Best stay an an ESA!!! A special thank you to Carlos for being a true gentleman that genuinely cared to help. Big thank you to Berry, Yanizxta (Venezuela) and Cali!

Stuff at the front was clueless and how to check us in and how to check us out. We had to wait for 30 minutes just to check out due to new employee being left alone and was not trained.

it was overall a nice stay for me there,thank you

Staff was amazing

Exceptional!

We had a kitchen but never got a chance to cook or eat as there was no pans or pots or plates as the front desk was said they were out

It served it's purpose but it could really use some renovation seriously.

Keep up the great job, AC went out in the room Was fixed right away Thank Brother for the quick response

I didn't like the noise of the children above us jumping, running ,playing all day and night while we were trying to rest.I work nights and my Husband works day shift and there was any peace for either of us because of the noise .We were going to find another Hotel because of this and we still may.

Our stay was good, room half cleaned, tv stand were not dusted and the floor in kitchen area wasn't sweep. Staff were friendly most of them. Yessss! I would recommend it to my friends and family members.