Rating & Review Keseluruhan Fairmont Le Montreux Palace

Service during arrival was terrible, no one helped us with the luggage even though there are 8 of us including a child. We asked the lobby personnel twice but they simply said its not their job. In the end we have to carry all luggages to our room by ourselves. We booked 4 rooms at the hotel and all of the AC does not work, the technician came to try to fix it but he was not able to. At 12AM they offered to change our room, we did, but the AC was also not working. They gave us a fan. Such a shame for a grand hotel like this. Overall, horrible experience, the worst of our trip in Switzerland.

We had a wonderful stay at the Fairmont. The rooms were spacious, clean, and offered stunning views. The staff truly stood out—they were incredibly kind, caring, and attentive throughout our stay. Everything about the hotel felt well-maintained and professional. It was a smooth and enjoyable experience from start to finish. Would definitely recommend it to anyone looking for a comfortable and memorable stay.

Staff are friendly and the terrace is magy

This is the best hotel I have ever stayed at.The staff are outstanding. Polite, helpful with excellent English but prepared to humour my attempts at speaking French. The room was wonderful with an incredible view across the lake to the mountains. The breakfast buffet was amazing, especially the eggs Benedict cooked to order. The spa was good too. I could not recommend more

Wonderful

This was one of the best hotel experiences i havre ever had . Beatiful view and room kind staff great spa felt so at home

Amazing property with amazing views. Staff and service 5* would have liked to of stayed longer.

Terrible! El servicio es lo peor que he tenido en hoteles de esta calidad! Desde el check in la información que dan es errónea: dicen horarios en los que los niños pueden usar la alberca y cuando lo hacen, no se los permiten. El staff de recepción grosero. Dejan pasar a dos grupos antes sin explicación cuando éramos los siguientes en la línea y cuando les dices te contestan de regreso de forma grosera! Y ni siquiera saben que están en Suiza y no en Francia. Te tratan como si estuvieras en Paris. No vuelvo!!! Mil veces mejor Banyan Tree

My experience was somewhat disappointing, as it is considered one of the best hotels in Montreux and the service and facilities left something to be desired, starting with the room, which is quite simple and lacks basic amenities such as heated floors, or even carpeting, since in this cold season it is quite uncomfortable to get out of bed to go to the bathroom and find the floor so cold, and when you get out of the shower you feel immensely cold. The attention of the staff in general also leaves a lot to be desired, since sometimes they are not even friendly.

👍

Terrible

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Hotel lindo e com uma vista maravilhosa! Atendimento excelente!

Un vrai palace, avec des prestations à la hauteur

It was very nice, quiet and centric

Clean and good staff

호텔 위치 청결 편안함 수영장 어린이 놀이시설 등 모든 것이 완벽 했습니다.

Precioso hotel, increíble atención del staff y de los meseros en los restaurantes, altamente recomendado!

Lage perfekt, Hotel eindrucksvoll und voller Geschichte. Bezüglich Service-Standard hat es für ein 5* -Hotel noch etwas Luft nach oben (die Kleinigkeiten machen es).

Beautiful Hotel near the lake. The buffet breakfast was incredible. The staff was helpful and nice.