Rating & Review Keseluruhan Holiday Inn Express & Suites MUNCIE, an IHG Hotel

The key cards did not work all weekend and it wasn’t just my room but multiple rooms. I was very disappointed in everything.

Old hotel. Dark hallways that have an odor to them. Room was not as advertised.

Friendly front desk & helpful

Good

All went well

Room was dirty and had hand marks all over the head board.

Great property.

The staff was excellent. They were all very nice and helpful. When we first went into our room, it smelled very strong of bleach. It was so overpowering that we had to open the window and leave the room. Once we came back several hours later, the smell had gone away. Then in the morning we went to breakfast and the coffee maker was broken, the juice machine was broken, the pancake machine was not working and the bottle water in the fridge was all warm. The food selection was very limited and was not being filled in a timely manner. The eating area is also very small. When we went back up to our room after breakfast, our key had been deactivated so we were locked out of our room. We then had to go back down to the front desk and have the key reactivated. The room seemed outdated and the carpet was very worn, broken tiles in the bathroom, holes in the wall that need repaired. Overall, the facility really needs some major updating and repairs. We believe this facility was not worth the $215 we had to pay for 1 night. I would not recommend this hotel unless you're in a desperate situation.

Everything was just right the staff was wonderful

Great place to stay if you are visiting BSU.

The front desk staff was super nice.

Very friendly staff. Recommended great place to eat.

staff was rude

Stayed for one night, Tues-wed. Ok stay, nothing outstanding.Pet friendly, need to show pet at check in, make sure the animal size follows policy. Did not get free breakfast had to leave early.

Elevators and floors were wet…frequently…a bit of safety concern for others. Kids and families very loud on 3rd floor… screaming & swearing. Staff at desk and breakfast very friendly and hard working! We are a ball state family so will be visiting periodically there.

We found cockroaches in our room

The beds are do comfortable. Very cozy hotel 😊

The not problem we had was our key was deactivated before check out

The staff was so friendly, warm, and helpful. Everyone made us feel welcome. Our room seemed to have been recently redone - everything was very clean and in great shape. The bed and pillows were the most comfortable I have ever had in a hotel. It was quiet and the A/C was just right. Room darkening shades kept it nice and dark even though we faced the front lot. The breakfast area was clean, well-stocked, and had good choices of hot food as well as cereals and yogurt.

Good part of town