Rating & Review Keseluruhan Holiday Inn Express EDGEWOOD-ABERDEEN-BEL AIR by IHG, an IHG Hotel

Excellent hotel! So friendly and welcoming. The hotel is spotlessly clean and well looked after. Beds and pillows were comfortable and the bathroom spacious and so clean. Breakfast was hot and very good plenty of choice. Would recommend and stay again.

very good hotel with friendly staff and great service.

Room was bigger and better than I had thought. The showers could use some updating, but definitely a good value for the cost.

We checked in and immediately checked out. Did not stay here. Room was on 1st floor facing a red roof inn parking lot with illicit activities going on. We did not feel safe .

Room was very clean and looked recently renovated. Lobby was clean and staff was friendly. Super close to sports fields.

Excellent stay. Staff was friendly and room was clean.

Very clean and comfortable. We enjoyed our stay.

Nice room, clean. Very pleasant staff, but mediocre quality breakfast.

So far satisfactory. Need to see what breakfast is like

Great breakfast! They even have an automatic pancake maker lol

Great

Very gross

Very comfortable for us.

Everything was great

Clean and quiet. Very friendly and efficient checkin and checkout.

Perfect

Nice and clean and right off the highway.

Ashley was awesome, thank you for the great room and smooth check in!

Staff was very kind and professional

This stay at the Holiday Inn began as a HOLIDAY IN HELL, with the devil being the guy who meets you at the door. I was booked to host a wedding at a nearby mansion and had it not been for our late check-in, we most certainly would have refused to stay. We specifically chose the location after reading of their ‘quiet zone’ rooms. Upon arrival we were assigned a room that was about 20 feet (if that) away from the elevator. So my husband politely requested another room and let’s just say that all hell broke loose. The ‘guest services agent’ (and I use this term loosely) was totally disrespectful, dismissive, discourteous and down-right devilish!! This guy met us with flaming hot words and neck rolling, the likes only seen in ‘The Exorcist’!! Despite that we remained calm, knowing that our comfort and my job were at stake. The hotel clerk spewed continues to spew venomous statements, before deciding to totally ignore us. In all my days, I have never felt so discouraged and despondent. It is so unfortunate that we’ll-meaning owners often entrust their properties to people who literally kill the business with their tongues. This is one such place. Thankfully we only endured one night-MARE on Apr 11, 2025. The best thing about this place was the express check out ☹️☹️