Chilly pool

Very nice place to stay

Very nice place to stay, quiet and away from the main routes but close enough to everything. Would have liked if my room had a small table and a couple of chairs to dine in the room. The staff was excellent and the breakfast every morning was outstanding. Would stay again.

Very nice hotel, close to Binghamton University.

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The hotel was in great shape I almost thought it was new until I got to my room. Bathroom needed updating -- spider in the tub and the floor looked dirty. One other thing the hotel charged me for the room and so did Expedia. I'm not sure who to call I will start with the hotel and work my way back to you,

Wow!!! This hotel is the best of the chain!!! The staff is amazing, friendly, efficient, and helpful!!! Room was large, comfortable, and so clean!! Breakfast was too notch and well stocked. The attendants were awesome!!! We were so impressed. Hotel felt so clean and smelled fresh and outside area very safe and secure. Nice pool area too!!

awesome very awesome very very awesome very very very awesome very very very very awesome very very very very very AWESOME!

Property was clean, room wasnt ready upon check in but wasnt that long of a wait

Staff was very friendly. The floor I was on was undergoing renovations. Bed was very comfortable. One of the lights in the bathroom was not working.

Great stay. Close to downtown Binghampton.

We were denied rooms because the city has condemned the hotel after a pole burst 6 months ago. We were not given any notice that the hotel was closed and not accepting any guests or business. This let us in a terrible bind as we had no place to stay and we had booked 2 rooms. There was not any attempt by the hotel to inform us of the closure. Also when looking on line the hotel was still accepting reservations even though that hotel was clearly shut down with construction and a large red notice from the city that no one could enter the building.

The hotel was closed for sprinkler system replacement work. There was a manager on duty who told us we could not stay there and gave us a couple of suggestions for other accommodations. We had had no prior communication informing us of this change. I request a refund from Hotels.com for $178.04 that was posted to my Apple credit card on 5/28/25.

Property is closed

This property has been closed by the fire department for several days prior to my arrival and yet nobody from Expedia nor the property told me about this. I arrived to a closed location that I was unable to check into with a toddler.

good

Clean and quiet. Desk staff were very welcoming.

The bathroom was awful and the blankets stained.

We left a pair of prescription glasses on Thursday, November 21st. We spoke to the front desk and were transferred to housekeeping, where we left a message. We did not hear back, so we called the Hilton number to contact the hotel again. The person assisting us with contacting them was disconnected three separate times. We assumed it was just a temporary glitch. After getting the front desk number from the Hilton assistant, we called again and were hung up on repeatedly; this was super surprising. After waiting a few hours again, We were able to contact the front desk, but they abruptly connected me to housekeeping before I could explain. I left another kind message explaining what day and room with a description of the glasses for housekeeping. We left our cell number again and pleaded for a call back to inform us whether they were found or not. More than 24 more hours passed with no word from anyone. One more call was made, and this time, the front desk listened and contacted someone in the housekeeping department who communicated that they would send the glasses if postage was paid for. We are so very thankful to that person. My complaint is about the hanging up on the customer and even another Hilton employee. I expected to successfully leave a message and get some kind of response. A customer should not have to work so hard to communicate with staff. Hoping for a more responsive system. Thank you.

Booked this as as a couples getaway for my husband and myself. I was very surprised at how quiet this hotel was being in a busy city area but it sits on a hill above the main road so you hear and see no traffic. It was very clean and updated. I was the most impressed with the fact there was a walk in shower as opposed to the standard tub/shower unit (I have a disability that makes it difficult to step into a tub unit but i dont require a roll in shower) this made me feel so much less anxious about falling.