Rating & Review Keseluruhan Holiday Inn Express BIRMINGHAM AIRPORT NEC by IHG, an IHG Hotel

Naz at reception was very accommodating and caring, she really looked after me and made sure I was comfortable. Mackenzie and Euan also helped me greatly at reception and the night receptionist who's from Liverpool was also super friendly. It is a very homely relaxed hotel that serves a generous breakfast.

Hotel staff pleasant, room & breakfast good. Unfortunately air conditioner leaked in the morning & reported to reception staff.

Good hotel with good location to nec Just remember to ask hotel for parking discount before paying for parking

It,was good but room was smaller for family . Clean room and good for breakfast included

I was very stressed regarding an issue which came up at checkin but Naz overhead and she came in to help, sorting it out very swiftly. She was efficient, friendly and put me at ease. Thank you so much!

Easy to find and park, handy for Birmingham Airport.

Food wasn’t very good Staff lovely Carport wasn’t very clear Rooms standard

All was excellent.apart for the food service.first night we order a evening meal and waited 45 minutes for it and has for breakfast i at to wipe my table myself about we sat down for breakfast.i work as a unit manager in a kitchen.table should be clear and wiped at all time So unhappy with food service.

Clean and practical. Just location struggled with direction on arrival as walking but hotel provided good advise for return locally.

It was good and enjoined breakfast

Great

Aaron was extremely helpful. Clean and rooms decent. The breakfast was also

Nice hotel, with nice helpful staff. the only issue was that my aircon unit was very noisy and dripped water through the night.

Perfect clean great customer service

Friendly and accommodating staff. Clean room.

Main areas of the hotel are nice. Bed was comfortable. Rooms need updating. The office chair in my room was filthy and covered in stains. Breakfast is very basic. I am intolerant to both Gluten and Dairy and there was next to nothing for me to eat. Ate in the hotel one evening. Food OK but service very poor. Meal brought to the table without any cutlery. Staff then all disappeared and we spent 10 minutes wandering around looking for something to eat the meal with!

Easy to find , very helpful staff . Gluten intolerance understood . You can use the free car park next door

A lovely hotel, very clean, lovely breakfast, no continental,but cerals, toast,and lovely cooked scrambled eggs,hash brown,sausages,b.beans,bacon and muffins. You cannot starve. Fresh juices and a coffee machine. The grounds are quiet and well maintained, next door to a vintage pub. Beds comfy, nice dove products in bathroim, plenty of towels etc. Housekeeping are very friendly, and do a good job as do all staff we met. You cannot walk to the NEC roads are too dangerous.no real path.

Pleasant stay staff very polite and helpful

What I expected. Thought it was nearer the NEC than advertised. Breakfast fairly average.